Having multiple issues with 5 x Ikea Sympfonisk SONOS speakers in my retail shop.
- rebooted each speaker, router and PC,
- assigned permanent IP’s,
- tried to set up via Sonos net with a LAN connected speaker to router,
- reset the controller,
- reauthorised Spotify
Our internet speed averages over 20GB down, but often Sonos Controller isn’t able to pull music from Spotify, and the whole thing just stops.
My iOS app also keeps trying to check if I’ve got the most recent update, and often hangs in this process.
This all started after recently updating the Sonos Controller app (PC). Prior to this and in over 2 months operation it has been a dream and done exactly what it said on the tin.
I have had to permanently remove high mounted speakers from the wall and connect them to points on the ground where they are accessible to avoid my team having to drag a ladder out to reset these during trade.
As a small business owner, I simply do not have the time to spend trying to fix this every other day.
I’ve tried to seek help via Sonos directly to submit a diagnostic, but keep getting told there are no chat agents available.
Appreciate any help/ideas short of sending the whole pazlooza back to Ikea and hardwiring in ceiling speakers old school style.
Best answer by Xander PView original