I just moved home and had to re-setup my Sonos in the new place. It was pretty much flawless in the old house, but now we’re set up in the new place we’re getting very strange dropouts when running multi-room audio.
One thing we like to do is watch TV while cooking - the 5.1 system is in the same large room as the kitchen (i.e. combined kitchen/family room) but the stove is at the other end and is difficult to hear the TV from there. I have a Sonos One for kitchen music and so will pipe TV audio to that speaker so we can hear the TV even better. I don’t recall any major issues with this at the old house, but at the new house it drops out constantly. It’s a large room but definitely not bigger than the old house.
I talked with Sonos support (case 02208995), they advised me changing my 2.4ghz channel to 1 would solve it but it is still happening.
I use a Netgear Orbi for networking. Not sure how Sonos does multiroom audio but my wi-fi is plenty strong/fast enough, but the satellite isn’t _too_ close to the Beam or other speakers. The only thing nearby that could cause interference is an iPad a few feet away from the Beam.
I ran a diagnostic test in case the Sonos folks on here can talk a look - 103401632.
I looked at other advice on the forum - have ensured IP addresses are pre-assigned now, tried restarting everything multiple times and in certain orders. I can’t wire up the Beam to the satellite directly.
Any advice / help would be hugely appreciated, thanks!