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Move wont connect via bluetooth to samsung tv

  • 9 December 2019
  • 2 replies
  • 179 views

My move device will not pair with my Samsung TV. I am able to pair the move with multiple different phones and I was able to pair another bluetooth speaker to the TV so I know the bluetooth works on the TV. 

The Move shows up on the TV but when I try to pair it says can't connect, make sure the device is turned on.

Any ideas on what to do? I've had to do a factory reset on it twice already and I've only had it for a few weeks.

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Best answer by Ken_Griffiths 9 December 2019, 01:36

I would not reset your speaker, as I don’t see that helping with this issue… it’s likely to be the Bluetooth profile on the TV not being compatible… see these previous threads, the first of which suggests you should perhaps contact Sonos Customer Care...

https://en.community.sonos.com/setting-up-sonos-228990/sonos-move-samsung-tv-6830517#post16364267

https://en.community.sonos.com/troubleshooting-228999/i-can-t-connect-my-samsung-ue40mu6470u-through-bluetooth-to-the-sonos-move-6831076

 

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I would not reset your speaker, as I don’t see that helping with this issue… it’s likely to be the Bluetooth profile on the TV not being compatible… see these previous threads, the first of which suggests you should perhaps contact Sonos Customer Care...

https://en.community.sonos.com/setting-up-sonos-228990/sonos-move-samsung-tv-6830517#post16364267

https://en.community.sonos.com/troubleshooting-228999/i-can-t-connect-my-samsung-ue40mu6470u-through-bluetooth-to-the-sonos-move-6831076

 

I was finally able to get the Move to work with my Samsung TV.  There was an update to the TV’s firmware. I updated that on the TV.  At first the speaker still didn’t work.  So I removed the Move from the TV’s Bluetooth settings.  Then re-added/paired the Move back to the TV.  Now the speaker works.

-I should note that there was also a Sono’s update, so I’m not sure which update fixed the problem

2019-12-30  

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