Move constantly goes offline



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Userlevel 7
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Hi @Reaperke & @JPerry 

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and network. Thanks.

Hi @Reaperke & @JPerry 

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and network. Thanks.

 

The new ‘support assistant’ is horrific… at least before people answered and seemed to care.

Same issue here. Both Moves go offline as well as the Arc and 2 play ones set up in stereo .   Very frustrating having to spend so much time trying (and failing most times) to get these speakers working. I’ve owned Sonos for a few years and never had this problem. Guessing it’s an app issue. 
Companies tend to pour $ into new product development when they should be focused on making existing products work. Or, how about doing both. I have friends I’ve recommended Sonos to who hate how finicky they are. Can’t blame them. 

Userlevel 7
Badge +17

Hi @mezzeta 

The Support Assistant is there to assist with simple fixes, like rebooting devices or the network. If it is unable to help, it will redirect you to an agent who will assist further. This is so that more agents are available to assist with less-easy-to-fix issues.

 

Hi @AlAdams 

It sounds like there’s a networking or environmental issue at play. I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

I plan to give them a call today. Finally got 6 of 9 speakers working then this morning one Move is off-line and one Play 1 isn’t working. 4 of 9 now. 

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