Is anyone else running into their Move going offline constantly? I had it running for about a week or two switched the bridge and all Sonos appliances over to a new Wifi and now it goes offline constantly. I tried bringing it back online on both old and new Wifi Networks and it won’t stay online on either. Reset with the power, infiniti button onto charger whole nine yards get it to work for about 15-30min then it just stops and it is offline according to the app.
Now here’s the fun part I can tap the play button on the Move itself and it will play a station but I have NO control over the station or skipping and nothing from the app as it shows as offline. It’s been about 4 days of this back and forth balogna and I just cant figure out what the heck is happening. Been through every option I can find. Using\not using True play, using\not using voice services updated the app and everything it’s maddening. Any help would be greatly appreciated.
Best answer by mrmikedcook
Thank you very much for reaching out. I worked with Taylor on Thurs or Friday and after sending the diags and resetting the Move seems to be stable again. I waited a few hours before adding Alexa voice services this time which is the only thing I can think of that was different.
The Move was always fully charged and the base was plugged into stable power which is the only way the reset process would work as it needs the power base during the reset process.
Here’s hoping it stays working. I love the product when it works but a week of fighting with it was tough.