I had my Sonos set up with Xfinity as provider and it all worked fine. Then I replaced my router to an Orbi mesh wifi network. Got that working with Sonos also. Then I upgraded my service with Xfinity to gigabyte level and they replaced the modem. I cannot get Sonos to connect and stay put. Last night I had all but two of the Sonos speakers set up. Then all but two rooms disappeared. Then, without doing anything, all six rooms and all 10 speakers + playbar + sub showed up. An hour later they disappeared when I opened the sonos app. I've tried reloading the app. I've tried tying in one sonos unit, then another by ethernet. Nothing is working. Help! (note: I had this posted as a reply to a similar problem) Note also: I just submitted a system diagnosis.
Best answer by Don4620 April 2019, 16:03
OK, problem solved. I realized that the Xfinity installer gave the previous name of my home network to the new modem/router and then renamed the Orbi network "Orbi" I flipped it back and all my Sonos units connected smoothly and immediately. I should have thought of that sooner, but all is well now.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. You can always change your cookie preferences in your profile settings. Learn more about our cookies.