missing product

  • 28 June 2021
  • 1 reply

when I unplugged my play one speaker and moved it to a different electrical outlet, I believe it said unable to play when I tried to play it. So I gave up and moved it back to its original location and now the product doesn’t even show up. The Sonos support says to go to settings and select find my missing products under support. But when I go to the support option I get a blank screen popping up.It’s not totally blank, it says support but that is all it says – there are no options listed. It seems to me moving a speaker from one location to another should be a relatively easy procedure. Please help. Thank you    


Best answer by GuitarSuperstar 28 June 2021, 16:26

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1 reply

Userlevel 7

Unplug your speaker for a couple of minutes and reboot your router and phone. Then try the speaker at the new location again.