Question

Middle button on Playbase stopped working

  • 6 March 2018
  • 1 reply
  • 76 views

Hi, I recently got 2 Ones and paired them to my year-old Playbase. It appears that now the middle button (white / green / play / pause) no longer works on the Playbase. If I mute on one of the Ones, the button turns color correctly and the volume up / down buttons seem to work just fine.

The question is, is this a software issue? hardware? How do I troubleshoot?

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1 reply

Userlevel 7
Badge +19
Hey there, David K. Thanks for posting and welcome to the Community. With physical button problems, it's pretty tricky to troubleshoot on the forum boards. I would recommend giving our support technicians a call. They are able to get you sorted and set up a replacement device if needed.