Hi, my sonos randomly turned on and played what sounded like the Mac startup chime/sound three times last night until I unplugged it. A similar thing happened once before a few months back but that time it played out a really loud cracking / white noise type of (rather distressing) sound. Anyone knows what to do about this and why it happens? I’m not connected to a voice assistant.
Best answer by Airgetlam
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Should we assume you don’t have a Mac? Or that your Sonos isn’t connected to a Mac via some sort of line in on another Sonos product?
The next time this sort of thing happens, it’s best if you are to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. The 10 minutes is to ensure that the ‘event” shows up in the details of the diagnostic.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
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