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Mac Sonos S1 Controller not connecting anymore

  • 5 October 2021
  • 4 replies
  • 32 views

Hello

I have an issue: on my Mac (latest OS) the S1 Controller can't connect anymore to my Sonos Devices. I restarted router, switches, all Sonos devices one by one. I can control them from my Samsung Mobile and from an iPad. I reinstalled on my mac, connected the system but always get the following screen.

Any Idea?

 

 

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Best answer by bechcncl 6 October 2021, 12:19

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4 replies

Hi @bechcncl,

 

I would first have a look at our FAQ page for troubleshooting when you’re unable to connect to Sonos.

If you’ve followed all the tips there and there’s still no resolution, get in touch with our customer care team via phone or live chat. They have the tools to be able to work with you and figure out what the issue could be.

Hello, I did that and tried it all. I called support this morning. I'm using the same antivirus software since 2 years but over one of the latest updates a block came in. After disabling the antivirus it works again. Working now on finding the port or similar which blocked it. I got a list by Sonos support.

Kind regards

 

 

Hello, I did that and tried it all. I called support this morning. I'm using the same antivirus software since 2 years but over one of the latest updates a block came in. After disabling the antivirus it works again. Working now on finding the port or similar which blocked it. I got a list by Sonos support.

Kind regards

 

 

Ah wonderful. Would you mind sharing the name of the antivirus software so others might find this thread?

I use McAfee Total Protection. I found the feature. The Firewall must be set to Privat. If that is different Sonos gets blocked.

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