Question

Mac not responding

  • 18 December 2016
  • 1 reply
  • 192 views

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I have used SONOS for quite a few years. Originally the Music source was the iTunes Library on my Mac. Then we acquired a QNAP NAS and for most of the time the NAS has been the location of the iTunes library.

In the past week the NAS failed and I am now trying to reset the Library to the Mac but every time I try to add it I get the attached error

I have read this help:

https://sonos.custhelp.com/app/answers/detail/a_id/2412#not_responding

I have no firewall on my Mac which is set to share the Music folder

I have also tried simply pointing the SONOS directly to the path where my iTunes library is stored but that also results in the same error

Please help ?


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1 reply

Userlevel 7
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Hi, bluemoon. Would you please replicate the issue and submit a diagnostic, being sure to respond with a confirmation number? This way we can take a look at the issue in more detail and advise a fix. Thank you in advance.