Answered

Loud squealing from Beam when turning tv off.

  • 14 November 2018
  • 2 replies
  • 235 views

Hey all,

My Beam freaks out and squeals/feedbacks when I turn my TV off. It doesn’t happen every time, but frequently enough to be super annoying. My TV is a TCL with built in Roku. Any thoughts?
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Best answer by Airgetlam 14 November 2018, 18:20

Next time it happens, submit a system diagnostic within 10 minutes, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

If I were to guess, it's an issue with the TV sending a bad signal to the Beam....but I could be wrong. The information in the diagnostic should indicate whether it's a signal coming in, or a failure in the Beam.

The other thing I'd do is make sure that the TCL has the latest firmware update on it.
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2 replies

Next time it happens, submit a system diagnostic within 10 minutes, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

If I were to guess, it's an issue with the TV sending a bad signal to the Beam....but I could be wrong. The information in the diagnostic should indicate whether it's a signal coming in, or a failure in the Beam.

The other thing I'd do is make sure that the TCL has the latest firmware update on it.
Hey there, Bruce. Sorry for the delay, but here’s the diagnostic number I was just given:

498663945

Any help would be much appreciated!