As above, my kitchen Play:1 was lost from all of my controllers after being plugged out for a few minutes. Nothing I’ve tried will let me add it back, up to and including a factory reset of the speaker. I’m on version 10.0, build 48261220. This happened once before, and at that time I had to set everything up from scratch to resolve it. I’ve tried to send diags, but am getting the message that they cannot be sent at this time.
Any thoughts? Having to reset the whole system every time a speaker is turned off is untenable.
Best answer by Airgetlam
Then it may be best if you were to contact Sonos
via phone to discuss it. That would give them the opportunity to remote to your system, and potentially see what the issue might be. It could be as simple as a firewall blocking the ability of the Sonos system to reach out through your router....or it could be any of a multitude of other things. Giving them the opportunity to look directly at your system would be a much quicker way than a back and forth here on a forum.