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Lost connection to Apple Music

  • 4 November 2017
  • 26 replies
  • 1662 views

Playing music on Sonos through one of our Apple Music accounts, and it suddenly dropped after an hour or so. Tried rebooting router and Sonos system to no avail. Dropped my Apple Music service, cannot add it back, and checking further cannot use other family members Sonos services. Any ideas? Submitted diagnostic information reference 8044632 if it helps.
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Best answer by Ryan S 15 November 2017, 01:16

Sorry for the delay everyone. There was an outage on Apple Music that should now be fully resolved. If you're still having any trouble, I'd suggest that you give us a call on our support line.
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26 replies

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Sorry for the delay everyone. There was an outage on Apple Music that should now be fully resolved. If you're still having any trouble, I'd suggest that you give us a call on our support line.