Lost connection during background playing

  • 9 December 2017
  • 1 reply
  • 64 views

I try to play music with sonos running in background on my cell phone, but after a while the connection to the cell phone is lost. Thank you in advance for any suggestion.

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1 reply

Userlevel 7
Badge +20
I assume that it is the connection between your phone and Sonos that is lost? If so, this is most likely to be a Wi-Fi issue. You could try changing the wireless channel, as per:

https://sonos.custhelp.com/app/answers/detail/a_id/1230?_ga=2.136007857.1095743978.1506552577-1491669311.1488879254&_gac=1.28607182.1511606155.CjwKCAiAxuTQBRBmEiwAAkFF1oALnz96PmYXSnBA2S5Va6kZH-GMxirNsBm3OEv4x_UDJRYzPiX8OxoCxj8QAvD_BwE