Lost all connection to Play 1 and cannot reset!
I lost connection to PLAY 1. Cannot reset it, despite using Ethernet cable and going through the standard set up route! I only see the white light no green light. Help please. I have been searching internet for the last 2 hours with no luck.
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At this point, I'd recommend getting in touch with Sonos directly, as you've done all the correct things already. You can find the data for your region at www.sonos.com/contact
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