Answered

Lost a room, tried a lot to fix


I have multiple old ZP100’s throughout my house. They work amazingly. But the other day one of the rooms disappeared. It hasn’t been moved, so I don’t think there’s any wireless interference. Also if I go into the Spotify app, I can still select that room as a source and it plays clearly, just not in the sonos app. Here’s what I’ve done to try and fix it:
Disconnected the room, multiple times
Restarted my router
Changed the wireless channel
I even moved the ZP100 to a different location and even tried hardwiring it to the router. No luck
I submitted a diagnostic, the number is 2027934241.
Any other ideas?
icon

Best answer by Keith N 15 March 2019, 00:24

Hey there, genleeman. From the sounds of it, it seems like the unit may need to be replaced. I would recommend giving our support technicians a call to get this sorted. Thanks!

View original

1 reply

Userlevel 6
Badge +18
Hey there, genleeman. From the sounds of it, it seems like the unit may need to be replaced. I would recommend giving our support technicians a call to get this sorted. Thanks!

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Accept cookies Cookie settings