I'm trying to find out why the bass has disappeared from my Play 5. I tried updating the latest app but when I select 'Open' on the app it returns me to the Sonos page telling me I need to update.
I tried to make sure the Play 1 (I don't use it much) I have is not affected but it is not recognised by the controller.
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Userlevel 7
+22
First I would turn both Sonos units off and reboot your home router. I would also reboot your phone.
Then plug back in both Sonos units and try the controller. Try then the update.
Then plug back in both Sonos units and try the controller. Try then the update.
I have the same issue on one of my Play 5's. Oddly, if I bump up the volume on it briefly (2-3 seconds, max), the bass will then come back. I have a Play 3 and a Connect as well and neither seem to be affected by this - just the one Play 5. Please let me know if the "reboot' recommendation works.
Seems to have worked, thanks Chris. Thanks to you Cdial01 as well.
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