Question

Losing connection from Sonos and Spotify

  • 1 January 2017
  • 1 reply
  • 194 views

Keep losing connection.... re added accounts, but problem stays...

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1 reply

Userlevel 4
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Hi Henk12, welcome to the community. I can see you've also contacted support by email about this, and I took a look at your diagnostic number there. It seems you're experiencing an issue we're monitoring with Spotify which is affecting your connection to their servers. This should actually be fixed by a simple restart of the whole Sonos system Just power everything down for a minute, and then back up again, and it should work as usual. Please reply here with a new diagnostic if that's not the case.