Login Error - Sirius XM


I can log into my XM Sirius app on my phone, but when i try to place Sirius XM through Sonos, I get the error: "Login Error - Invalid User. Please contact Sirius XM Listener Care for assistance. I don't know how to get rid of this message and Sirius says contact Sonos.

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39 replies

For me what worked was removing the account from the Sirius app on my phone, then adding it again as a new one.
I first tried with my username as it appears on my streaming account (combination of lower and uppercase letters) and that did not work.
When I changed to ALL CAPS in my username, worked perfectly... Good luck!
Userlevel 2
Another update: I changed my password on Sirius (several times) and eventually got it to work on Sonos. All is well now.
Userlevel 2
Update: now it's saying my username and password are incorrect - but they're not.
Userlevel 2
I've got the same issue. Tried deleting and re-installing Sirius and still no luck. Getting an error message that says my account has been temporarily disabled, but it works on my phone and computer. (Before I re-installed Sirius I was getting an error message that said my username or password was incorrect.) Just ran a diagnostic - confirmation no. is 798529875. Please help. Thanks.
I cannot add SiriusXM app to SOnos either. I am getting "Error We are sorry, but something went wrong. Please try again."
My diagnostic number is 114218006. I also can't add iHeart Radio.
Same issue. Trying to add Sirius XM Service to SONOS app. In SONOS app I get “Error Your username or password is incorrect. Please try again.” I have an active “All Access” Sirius account. I can stream XM from the XM app. I can login to the Sirius website. I’ve changed my password and the “Additional Streaming” password on the Sirius site. Pretty much tried everything on this thread. I don’t know how to get a “diagnostic code” all the links on this thread are bad.

Please help.
Userlevel 7
Badge +21
I believe SiriusXM's username is case-sensitive (the only service in the world I know of that does that). The last time I changed my password, the username was pre-filled all upper-case (I didn't change it), and I wasn't able to log in without entering my username in all-caps.
Same problem here. Initially it was working fine. Then i bad to change my sirrus password. Of course then sirrus setvice stopped eorking on my sonos but after trying to put in my password several times as well as removing my service and readding it I still dont have any luck. I am a software enginer and know my way around these things.
Same issue as above; solved. Here's the deal. The login (username and password) you use for getting into SiriusXM overall is not necessarily the same as what you need to add SX service to Sonos. Log into SX website, go to My Subscriptions tab. I've got 5 different subscriptions across numerous vehicles. Only 2 are "All Access" though, and those are the ones that allow streaming. If you've an All Access subscription, note that it has its own User Name. And adjacent to that, a blue link to "Update Username/Password". When you ad the SX service into Sonos, you use the Username for whichever subscription has the All Access, and that corresponding password (which you can change to match your overall password if you like). Once I entered the username and password for the actually All Access subscription, wallah Sonos took it and all good.
Wasn't sure if its better to bring up this 1 year old thread or start new one. Since my symptoms match some of the issues posted here, I'll extend this thread.

Just this evening I started getting login errors to SXM. Been a Sonos + SXM user for nearly 5 years and I haven't had this specific issue occur to date. I have changed my SXM streaming password multiple times this evening and removed SXM from the Sonos Music Services but can't add it back. I can listen to SXM via iOS and web, so I know the password I am changing is taking effect.

My diagnostic confirmation number is 1816768350.

I am stuck at adding back SXM to Music Services and when entering some user/pwd as iOS and web app am getting "Account Not Found".

Unsure of next steps in troubleshooting as SXM iOS/Web work fine.

Thanks,
Vikram


EDIT: I changed not only my SXM streaming password but also username to test if that was reason, but same result, via Sonos Add Music Service getting Account Not Found. But able to stream via web and iOS.
Thanks Keith. I think it turns out it's not a technical issue... while I do subscribe to SiriusXM, listen to it daily in my car, and have an account that I can login to, it doesn't include the online streaming option. That might be good to clarify that for Sonos users...

Sonos is not really compatible with "SiriusXM", it's compatible with "SiriusXM Streaming". Correct?
Userlevel 7
Badge +19
Paynter: Did you verify these credentials by logging into the SiriusXM website? Have you tried resetting the password, as others have suggested? The diagnostic report is showing a significant amount of wireless interference, but I'd rather first address the issue you brought up before digging too far into wireless connectivity.
Similar problem... says login or password incorrect, but they both are definitely correct. Diagnostic #1715096768.
Userlevel 7
Badge +19
Hello everyone. Have you tried following the steps djschoepel posted?
Same problem, only solution was to log on to Sirius account and reset passwords - same as joshasbury post...
If you are still having trouble please submit a diagnostic report and reply here with the confirmation number it gives at the end. Thanks!
I’m having the same issues. All my other apps are working fine on the sonos. Sirius works in my car and phone. Tried to uninstall and reinstall about a month ago. Tried again just not and still not working. Diagnostic 252827706
Same issue here.
Deinstalled/Reinstalled
Sirius works on desktop, phone, car
Doesn't work on Sonos Desktop or iphone app
Error Message is consistent across both: Error - Your username or password is incorrect.
Submitted diagnostics to Sonos, confirmation #: 994153813
Thanks
Same problem, only solution was to log on to Sirius account and reset passwords - same as joshasbury post. Great if Sonos folks got to the bottom of this one. I have been using my Sirius account on Sonos for 2+ years - first time this happened. My two cents - Something has changed, doesn't matter who is responsible - customer satisfaction should be important enough for both Sirius and Sonos to work together on this one...
Follow what joshasbury posted. It works!
Same problem here, 8209130
With the release of SonosOne, it looks like SiriusXM made some changes. I had to enable streaming at https://www.siriusxm.com/sonoswireless in order to get things to work again. Hope this helps.
I’m also having the same issue with logging on to my existing SiriusXM account. Never had a problem before for the past 13 months, and then all of a sudden this morning the music stopped playing and the service won’t recognize my login. Tried removing and re-adding the service with no luck. Just ran a diagnostic as well - diagnostic number is 8017783.Hi there. I understand this seems very rudimentary, but did you try logging into the SiriusXM website using those credentials? What is the exact error message you get when trying to add your SiriusXM account to Sonos? The diagnostic shows a SiriusXM account already associated to your Sonos system (dangolds18), are you trying to add a different account?

Hi Keith. I did log in to the Sirius XM website with no issues and wanted to use the same login for the SONOS system. I kept getting the same error message: “Error: Your username is incorrect. Please try again.” This login had worked for over a year and all of a sudden stopped working yesterday on my SONOS system with no rhyme or reason.

After several failed attempts to reauthorize my account on the SONOS system, I followed the steps that jrubbo23 outlined above. After doing all of those steps in sequence, I was able to successfully add SiriusXM back into my SONOS system again and it’s been working ever since with no issues.
Userlevel 7
Badge +19
I’m also having the same issue with logging on to my existing SiriusXM account. Never had a problem before for the past 13 months, and then all of a sudden this morning the music stopped playing and the service won’t recognize my login. Tried removing and re-adding the service with no luck. Just ran a diagnostic as well - diagnostic number is 8017783.Hi there. I understand this seems very rudimentary, but did you try logging into the SiriusXM website using those credentials? What is the exact error message you get when trying to add your SiriusXM account to Sonos? The diagnostic shows a SiriusXM account already associated to your Sonos system (dangolds18), are you trying to add a different account?
I’m also having the same issue with logging on to my existing SiriusXM account. Never had a problem before for the past 13 months, and then all of a sudden this morning the music stopped playing and the service won’t recognize my login. Tried removing and re-adding the service with no luck. Just ran a diagnostic as well - diagnostic number is 8017783.
This happens every time Sonos does an upgrade. This is how I solved the problem just now. I removed XM from my Sonos account. Then I reset Sonos controller. Then I logged into my XM account via a computer. Once in my online account, I changed my password. I did it in 2 places. Under account info, i changed the password for the online account and also for the "additional internet radio" - for practical purposes i made them the same although I dont know if it matters. Make sure to note what your online username is at this time!! Then I logged off online and then added XM service via sonos. When it asks for username and password make sure to use the info from "additional internet radio" from your online account. It worked for me.
Userlevel 7
Badge +19
Thanks, I have an active paid account and it worked for a day on Sonos prior to my submission. Any suggestions?Please submit a diagnostic report after attempting to add SiriusXM. Be sure to reply with the confirmation number it gives at the end.