I have a Play:5 Gen 2, updated to controller S2 latest release. It’s connected via line-in to Samsung television in the family room. We find that annoyingly often, turning the television back on (from standby) will result in no sound playing. To solve this I have to launch the i-Phone app where I see the ‘play’ icon is displayed besides the Family Room bar at the bottom. Tapping this (sometimes a couple of attempts are needed) changes the play icon to a ‘stop’ icon and the sound returns from the TV.
Things I’ve tried over the past year to resolve this permanently:
- Updating the app on the i-Phone
- Updating the Sonos app on the PC (Windows 10)
- Restoring the Sonos to factory default and redoing all the i-Phone waving around, media library connection etc.
- Trialling various setting combinations for Source Level (currently Level 2 A/V Component), Audio Delay (currently medium 113ms) and Autoplay (currently with Family Room selected as Autoplay Room, Use Autoplay Volume toggled on, Autoplay Volume set to 50%)
Nothing seems to keep the Line-In stable, it’s only a matter of days before the sound disappears again and the i-Phone is needed to resolve the issue.