lin-in and airplay droupout

  • 17 November 2018
  • 1 reply

sonos5 and one keeps on dropping out when using both line-in or airplay with my mac. i have submitted my diagnostics no :1645714195. how do i fix ?

1 reply

Userlevel 7
Badge +18
Hi, rkjaipuria. Thanks for the diagnostics. They showed a lot of WiFi interference. This is often the cause of audio playback issues. You may also wish to change the Sonosnet Channel in the advanced settings within your application. If those links don't work, not to worry, we can certainly get to the bottom of this for you. Following any further occurrence of this issue or changes in your setup, please submit a further diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance.


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