I just added a Beam to my existing pair of Play 3’s which forced me to upgrade to the S2 app which is no longer compatible with my android 6 phone (wish I’d realised this before I bought it, the info is buried fairly deep in the Sonos site). I'm not so fussed as I will mainly be using the Beam direct via the TV but I can’t control my Play 3’s any more either. I’ve tried:
Installing the S1 app, factory resetting the Play 3’s and re-adding them. Despite what it says here (https://support.sonos.com/s/article/4786?language=en_US) stating the S2 is NOT required for the Play 3, it refuses to add the Play 3’s as S1 devices, insisting that S2 is required.
Attempting to run the S1 app will only bring up a ‘sorry you need a newer version of android’ screen - upgrading my phone is not an option unless I root it which I’m not prepared to do. The ‘limited functionality’ is just not there at all. What is the point of having a controller for older devices when it won’t work on older OS’s!?
My Play 3’s have worked fine for years - why can we not use older versions of the app??
Best answer by bockersjv
You won’t like this but your best bet is to upgrade your phone. Android 6 is no longer supported for even security updates which will be why Sonos, and other app developers, will not have been able to support Android 6 for S1 or S2 updates. Frustratingly, 5 years is a long time in mobile support.