keeps stopping

  • 29 November 2012
  • 1 reply

My sonos music (various units) keep stopping after about a few minutes of play. If I have the unit set on "repeat", it restarts. But otherwise just stops. This just started happening--there have been no new wifi or other wireless changes to explain the stopping. Pls advise... Thnx!

1 reply

Userlevel 4
Badge +1
Hello, Is the music stopping after a track has finished, or does it stop in the middle of the track? Typically, how many tracks are in the Sonos queue when the music stops? If you have 10 tracks in the queue, does it get through half of them before stopping? Please also include a diagnostic confirmation number with your reply. The below answer describes how to submit a diagnostic report from your Sonos: