Best answer by Jeff S
View originalKeeps cutting out
Normally, I’d recommend setting all of your access points to the same wireless channel, but Google Wifi may not have that feature. In this case you can switch your Sonos system over to the Sonos mesh setup by wiring into the Google Wifi hub any one of your Sonos speakers. If it’s not convenient to move your speaker to the hub a Boost can be connected instead, which would then send a signal out to your other speakers.
The streaming data isn't getting to the speakers fast enough. This is likely due to wireless interference from nearby networks running on the same channel as your own. Try changing your wireless network over to channel 11, which is less crowded.
The issue seems specific to the Sonos speakers. I just did a Google Wifi network test and the Sonos speakers are the only ones having issues. Why?
It's hard to say without more in depth troubleshooting. I'd recommend giving us a call. Our phone team can take a deeper look at your network live. You can find our phone number and hours here.
Hi
As mentioned in the marked Best Answer, you’re best to start a new thread in the Ask a Question section. The community don’t have access to diagnostics, so it’s helpful to explain the issue fully - what you experience, what the source of the audio is, what speakers are affected, what you’ve tried to do to fix it already, what router you have, etc. The more information you can provide, the more help you’ll receive.
Hi
If you need further assistance, feel free to reach out.
Next, we would need to check for wireless interference; as I can see the Sonos speakers are using the Wifi network.
You could also try to wire a Sonos speaker to the Google main hub if there’s one Sonos speaker nearby it.
This will create SonosNet for the other Speakers. SonosNet behaves similarly to a Mesh system and only our speaker can connect to it.
Update us with your findings.
used to love my Sonos and now it drives me crazy every day
Your speakers are losing connection to your wireless network frequently. This is likely due to wireless interference. Try changing your router and all wireless access points over to channel 11. Also, there are some great troubleshooting tips in this guide which may help.
Hi there,
If you're having audio interruptions it is likely due to your speakers losing connection to your wireless network from time to time. You have a couple wireless access points running on different channels. This can make it hard for your speakers to stay connected and in sync. Please change all of your wireless access points over to the same wireless channel, channel 11 looks best in your area. Try that and send along a new diagnostic report if any issues remain.
Hi there,
When using Sonos on mesh networks like Google Wifi, it's helpful to make sure all of your wireless access points are running on the same wireless channel. When they are on different channels, it can make it hard for your speakers to stay in sync. Another option is to set your Sonos system up in the mesh configuration by wiring one speaker or Boost into your Google Wifi hub. This gives the Sonos system its own network and channel that you can separate from the Google Wifi channels. We recommend using channels 1, 6 and 11 as they do not overlap.
If that doesn't help, submit a diagnostic report and reply here with the confirmation number.
We suspect it was the WAPs havent different channels.
Thanks to everyone help.
My diagnostic confirmation number is: 1463559323.
There are some wireless communication errors showing up between your Sonos units. This is most often caused by wireless interference, and is likely the reason for the cutting out. Please try changing the wireless channel your Sonos system is using.
It may also help to look around and in between your Sonos units for any third party wireless electronics which could be causing interference. Common sources include cordless phone bases, wireless cameras, wireless baby monitors and wireless printers.
Hi there,
Thanks for sending in the report. Your Sonos speakers are losing communication with your wireless network from time to time. This is probably due to interference from a nearby wireless network running on the same wireless channel as your main network. Please try changing your main network's wireless channel to 1 and see if things improve.
ID: 121141694
Duplicate post.
https://en.community.sonos.com/troubleshooting-228999/sonos-going-in-and-out-6821408
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