Just updated to 7.0 and lost all speakers

  • 6 December 2016
  • 2 replies

Userlevel 2
I have just updated to the latest version, during the update it said a problem had occurred, and did I want to try again or try later. I clicked tried later as I was nipping out.
The app has updated the software 7.0. But It can no longer find any of my speakers, then only speaker it is showing is my soundbar.
I should have the following Speaker Set Up.

Lounge - Soundbar,Sub and 2 x Play 1's
Kitchen - Play 5
Cinema Room - 2 x Play 1's
Hallway - 1 x Play 1
Landing - 1 x Play 1
Bedroom 1 - 1 x Play 1
Bedroom 2 - 1 x Play 1
Bathroom - 1 x Play 1
All Speakers are Showing a Solid White LED

Thanks for any help given

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2 replies

Reboot/power cycle your devices in the following order:

Switches or hubs
Wired Sonos units
Wireless Sonos units
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.
Userlevel 2
Thank You, That seems to of sorted it, I have also reserved the ip's to the MAC addresses, as you suggested.
Thanks again for your help and prompt reply.