Question

Just set up the Play Bar and keep getting errors when trying to connect to Amazon & Google

  • 29 November 2016
  • 1 reply
  • 145 views

So I go through the steps, sign in to my respective Google Play Music and Amazon Prime Music accounts through the Sonos App on my Galaxy Note 4, and it will not connect. I keep getting the message "There was a problem adding the Google Play Music/Amazon Music account. A connection to Google Play Music/Amazon Music could not be made."

Been trying for two days straight with no luck. No problems connecting to my Pandora or Sirius XM accounts.

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1 reply

Userlevel 6
Badge +3
Hi Protons, welcome to the community.

Sorry for the late reply, but were you able to resolve the issue? Sounds, like a DNS problem or running a VPN.
If your system is still experiencing the same problems please send us a diagnostic and reply with the confirmation number. Here's an article explaining how: How to Submit Diagnostic.