We have an LG OLED TV connected via optical digital to our Playbar. We have a frustratingly intermittent (tends not to happen immediately) jittery/stuttering effect to the sound. Last time this happened I switched the TV to it’s own internal speakers - immediately fine, suggesting the problem lies with the optical output from the TV, a problem with the Playbar, or perhaps simply a dodgy optical cable. The same sound problem can occur with any source (TV itself, Apple TV, Sky Q Box) all of which feed out of the TV optical, which again narrows down the source of the problem. Has anyone had a similar problem and managed to fix it? Or can recognise what this might be?
Best answer by ratty
It could be a fault on the TV. Or, if it's on the edge of the spec, it could be interacting with the cable just enough to throw the Playbar's ability to maintain a lock on the signal. Is the cable a long one? It might still be worth trying a different cable.
Do you have any other receiving device which could be used instead of the Playbar, to test the TV output?
Before condemning the TV, I suggest you reproduce the fault then immediately submit a Sonos system diagnostic. Post the confirmation number and someone can take a look. There are detailed logs in the Playbar.