Question

Issues with soundbar

  • 11 December 2016
  • 2 replies
  • 199 views

Hello. I've experienced problems with the soundbar after the latest update. When we watch TV the sound suddenly gets low and starts making crackling noise (same as if the speaker is broken). First I thought this was maybe issues with the tv signals but we had the same issue with Netflix/Viaplay. It's been like this 3-4 times just today.

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2 replies

Andreas124,

I'd recommend running a diagnostic on the system within 10 minutes of it crackling, and posting the resultant number here, so that the Sonos reps can take a look at your system, to see if there's anything on the system that might be causing the issue.

https://sonos.custhelp.com/app/answers/detail/a_id/142/kw/Submit

That being said, I'd be worried that it's not the Sonos software system causing this issue, and it might be the speaker going bad. So, after you run that diagnostic, it might be worth your while to hop on the phone and call them, as well.

http://www.sonos.com/en-gb/contact

Best of luck!
Thanks. I will do everthing you mentioned. Hope they can figure it out. Thank again