I/ve been running into issues setting up my new Sub (gen 3) and Arc that I got this week.
I was able to set up the Arc without any problems, but when I try to bond the sub to the arc I get an error message (unable to connect). This happens after I set up the sub, connect it to the wifi, and then try to associate the sub to the arc.
I’ve tried resetting multiple times (requires a factory reset) and it just will not work. During the bonding process the sub status light goes from bright blinking white to solid dim white. The name of the arc after has a (+ ?) after it, and I can remove the sub. But can’t try re-adding it until I do another factory reset.
I’m using eero pro 6. I’ve turned off client steering and also forced the network to be 2.4GHz temporarily and none of this helps.
I just created a diagnostic report 765914184.
I tried contacting Sonos support but they apparently don’t offer weekend support (for a $1500 product is quite surprising) and don’t appear to offer email support either.
I’ve tried searching here too and haven’t found anything that’s helped.
Does anyone have any other suggestions? Thank you in advance!
Best answer by Corry P
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