Is My Roam Dead? Won't power on.

  • 24 April 2021
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After struggling to get my Roam pairing with Bluetooth devices and finally succeeding, I managed to get my Roam working both via the S2 app and via Bluetooth. For a day. It charged to 100% and was working plugged-in and on battery. I turned it off last night and woke up this morning and nothing I do will turn it on or wake it up (if it were sleeping. I've tried multiple chargers and cables (in case the battery somehow went dead. No joy, no lights, no sound, nothing. I could occasionally see a faint orange LED near the center below the SONOS logo underneath the mesh, but it goes away eventually. Anyone else have the same problem or suggestions? I've tried to factory reset and that isn't working. Held he power for over 20 seconds with and without the play pause button held simultaneously. Any ideas or help would be appreciated.


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I’m facing similar issue, my Sonos Roam wouldn’t turn on after hours of charging. Frustratingly, this is the second issue that i’m experiencing with Sonos Roam.

The first issue is my Idevice (Iphone) unable to pair with Sonos Roam, when the Roam is brought back active from sleep mode. 

Due to such persistent issues, I think of scrapping my sonos Roam. 

 

 

Has Sonos not chimed in on this thread?

 

55 people saying their product is defective and no representation from the company?

 

im having all the same issues, btw. Wireless charging, power button not responsive.

Came back here to report maybe some positive news for other folks - I spent some time with Sonos support today, and they recommended a hard reset, which isn’t in the user guide… Hold the power button down for 12 seconds until the orange light turns back on. Wait a few moments and then see if you get the white light at the top back. If you do, check the app and see if it’s back online. This did the trick for me and now it’s working normally again! (Before I did this, I couldn’t get it to do anything outside of the orange light turning on when I plugged it in.)

Thank you! this worked, I had this issue today, and the only thing a want to note is that it worked for me only when the sonos roam wasn’t charching

Well, since reading all the comments and feedback about these issues online, I’m also starting to wonder if the new device will behave similarly. If it does, I will pursue a refund instead. I will reserve judgement until the new one arrives though, it could just be a case that there was of a bad batch of units (in which case it seems to be pretty wide spread and there probably should have been a recall)

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Video is here if anyone is interested:

I hade very similar issues with my Roam. If I didn't use the unit for a long time, I couldn't turn it on. It didn't matter if it was in the charger or not. Often the device stopped responding to button presses. 
I returned the Roam because my experience was horrible, so I'm worried if they sent you the same problematic piece :-(

Glad I stumbled across this thread to find I'm not alone. Just recieved my Roam (which I bought directly from SONOS) 4 days ago. 3 out of those 4 days have been spent trying to get the bloody thing to work. Thought I was going mad, because like others I have a number of other Sonos products and had very little issues with them, so didn't expect this one to be so difficult to use, or unreliable.

I spent the last couple of days back and forth with the support team and they have now agreed to send me a replacement unit. I made a video for them demonstrating the issues because it became far to complicated to describe the problematic and sporadic behaviour of this device in anything shorter than a thoesis.

Video is here if anyone is interested:

 

My Sonos ROAM has exactly the same problem. After a month of usage, it does not get charged at all. Tried various USB chargers even 5V/2A (10W) charger. Please note these were not wireless chargers. Tried charging through laptop’s USB port too

It just shows the orange light for a sec or two; then goes blank. Sometimes if I disconnect and reconnect the USB charger, it shows orange light lit up for about two secs; then blinks orange once or twice and then goes blank.

Battery does not hold charge at all earlier when it worked. Hardly lasted a day on standby.

I have some 8 SONOS speakers including ARC. This is the worst Sonos speaker I ever had. Unfortunately, I have ordered one more Roam which I am yet to open. Wonder if I should return both!

Thanks this thread really helped. I had tried the 14 second reset while plugged in and it did not work. I then tried it while unplugged after reading this thread and hey presto it started to work. Mine was also on 100% charge as soon as it showed in the app after starting again. Thanks all

If you read the thread you will see that others also have issues with the device being “bricked”. Meaning not responding to anything. Not charging, buttons, resets etc. Suddenly the device starts to work and everything works just fine. For me the Roam will not start(efter normals standby mode or manual standby) without a reset using the fully functional power button for 12+ seconds. 

I can only reiterate what I mentioned earlier…

I would perhaps video record your experience and also submit a Sonos diagnostic report and make a note of its reference. Then contact/chat to Sonos Support via this LINK.

And… I do sincerely hope you can get the matter resolved.👍

The button works just fine.

So why the difficulty starting/resetting it etc? My Grandson (12yrs) has the Roam and he has no issues with his device buttons, they all work perfectly, exactly as described in this YT video…

 

If you read the thread you will see that others also have issues with the device being “bricked”. Meaning not responding to anything. Not charging, buttons, resets etc. Suddenly the device starts to work and everything works just fine. For me the Roam will not start(efter normals standby mode or manual standby) without a reset using the fully functional power button for 12+ seconds. 

The button works just fine.

So why the difficulty starting/resetting it etc? My Grandson (12yrs) has the Roam and he has no issues with his device buttons, they all work perfectly, exactly as described in this YT video…

 

@martinwesterstrand 

That sounds a little like a faulty button (possibly?). I would perhaps video your experience and also submit a Sonos diagnostic report and make a note of its reference. Then contact/chat to Sonos Support via this LINK.

Hope you get it sorted.👍

The button works just fine.

@martinwesterstrand 

That sounds a little like a faulty button (possibly?). I would perhaps video your experience and also submit a Sonos diagnostic report and make a note of its reference. Then contact/chat to Sonos Support via this LINK.

Hope you get it sorted.👍

Hi!

I have exact the same issue. Did not start what ever I did. Just kept pushing the power button for 60 seconds ever hour and suddenly it just started. 

Now it works until power off, either automatic or manual. After that it does not start. Unless I do a 12 second long press of the power button. 

After that It will work until power off again. 

Cant get factory reset to work. (Play/pause and powerbutton). No lights will come on. 

Came back here to report maybe some positive news for other folks - I spent some time with Sonos support today, and they recommended a hard reset, which isn’t in the user guide… Hold the power button down for 12 seconds until the orange light turns back on. Wait a few moments and then see if you get the white light at the top back. If you do, check the app and see if it’s back online. This did the trick for me and now it’s working normally again! (Before I did this, I couldn’t get it to do anything outside of the orange light turning on when I plugged it in.)

Today I had the exact same issue and holding the power switch for 12 or 13 secs worked for me too. Thanks for sharing!

Same problem. Mine’s lived since day one on the Sonos QI charger. I suspect in my case the issue lies more in that element than the actual Roam.

If use a different 2.1a charger (as support told me to do) plugged straight into the Roam it’ll come back to life and charge. 

I’m not sure if the Qi is getting it’s self in a pickle and de-activating its self somehow maybe, and then the Roam is slowly running out of charge, and because it takes so long to charge it means it looks dead everytime I pick it up. 

I’m running one more experiment and then I’ll get a new charger from Sonos as a starter 

Same problems here. Problems with play back from the start and now won’t even turn on. Very disappointed with what should be a premium product - will think twice before buying anything else from Sonos. Bought from John Lewis so will be taking back. 

If anyone is having trouble with the wireless charger, try removing ROAM from the charger, then remove power from the charger for a few seconds.

mine has been shocking since i recived it, on off, reset, onto sonos, different LED’s, power wrong, saying its playing in the app - no music. they are swapping it with me after 3 full days of 30 emails back & forth.

btw, waiting to send it back thought id give it a try while i wait, cant even get an LED on it on charge with teh sonos cable. hoppe my next one is much better or i want my money back. very dissapointed.

Mine charged for 10 seconds and then turned the amber led off. Other than that the Roam was completely dead.

Tried the 12 seconds on the power button and that solved my problem.

 

/Anders

Sonos replaced it, new one working as expected.  
Was happy they at least had advance RMA available.

I had the same issue, had to send it back. Powered on and connected once, the first time I used it. After that it bricked, the very next day. Tried everything, got absolutely no where.

It’s the official Sonos Roam charger with the included type C cable.  5v/2.1amps

I believe so, do you get any indication that its working when you do this?
I’ve held the power button off charger for 25 seconds, but nothing happens, nothing lights up.  Returned it to charge.  An hour later I try the same thing, 25 seconds of power button, but still no led light or anything.  When its plugged in the light is solid orange, but otherwise it won’t come on.

What is your charger power-output (not input) in volts/amps? - some mobile device chargers are sometimes only 5v/1A (which is not enough power to charge the device when battery is ‘flat’) so just double-check it’s charge capability

Note if it’s a USB ‘shared’ charger, then just leave any other devices disconnected. I actually use a 5v/3A USB PD charger and that takes about 2hrs to charge the Roam battery from an empty state.

The ‘second’ off-charger reset process I mention in my post usually results in the status LED showing but you may not see any light indication from the first reset - I would repeat the process if no joy ..but check the charger output too. If no joy after trying it a couple of times then contact Sonos Support via this LINK .

Hope that helps you to get it sorted.👍

I believe so, do you get any indication that its working when you do this?
I’ve held the power button off charger for 25 seconds, but nothing happens, nothing lights up.  Returned it to charge.  An hour later I try the same thing, 25 seconds of power button, but still no led light or anything.  When its plugged in the light is solid orange, but otherwise it won’t come on.

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