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iPhone Exterior Volume Buttons No Longer Control Sonos System

  • 4 January 2018
  • 4 replies
  • 1576 views

I have had a Playbar and Sub for a little under two years now and just recently purchased 2 Play: 1s. For the longest time, I have been able to leave the Sonos App open, then place my phone on sleep, and still be able to control the volume with the iPhone volume buttons. Now, the buttons don't control my system even if I have the app open and the screen on. Is it the previous update that is keeping me from this ability or does anyone know how I can achieve this once again? Any info helps. - Thanks
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Best answer by Belly M 4 January 2018, 17:03

In iOS.. settings, Sonos, Hardware Volume control.

Check it’s turned on.
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4 replies

What about Galaxy S10 plus volume button? It's not working for my phone either
Try turning off, then on again.

If no luck reboot iPhone, close apps first.
Hardware volume control has been turned on this whole time.
In iOS.. settings, Sonos, Hardware Volume control.

Check it’s turned on.