We have a client that is experiencing problems when streaming music from his iPhone. When choosing a song, it will play sometimes for a minute or two other times longer, then just drop out.
Using another phone with Sonos controller on it we were able to see the error message. It stated that the iPhone with that track on it was no longer on the network and we should restarted the controller on that iPhone.
The house has a large network using ubiquiti access points and switches with a Luxul XBR 4400 router. All the Sonos are tied to an IP address via their MAC addresses in the router. There is a mix of Sonos Connects and Connect Amps.
When the problem occurs, we know there is a really good WiFi coverage as there is an access points in close proximity. The networks firmware is up to date and the iPhone is less then 6 months old with the latest software on it.
We believe it leans towards and network issue and wondered if anyone else has had a similar problem with an ubiquiti / luxul set up or if there are any things we should check on the network set up. We did go through the recommended setting for a Sonos network and believe we have everything set up correctly.
thanks in advance.