Answered

iOS app not working iPhone 6s - 10.1.1

  • 30 November 2016
  • 2 replies
  • 300 views

Just started having issues, but not sure if it's linked to the iOS update or Sonos App update.

Can no longer access anything using the iOS app on my phone or iPad. Every services says "Unable to browse music - there was a problem connecting to x"

I've uninstalled and re-installed the app, rebooted the phone, rebooted my computer, rebooted my bridge, etc.

I have internet access, I have wireless working, I can access everything fine using the PC app, i can even control the music from my phone once I start it playing but I cannot change music or access anything from my phone or ipad.

The one thing I can do is that I can change stations in Tunein for example only by using my favourites, but cannot browse for any new stations due to the error message I'm getting, so it's clear there's connectivity of some sort.

Any ideas?
icon

Best answer by jmaggs 1 December 2016, 13:16

That did it. It's always the simple things!

Power cycled the router and everything works now. Thanks so much.
View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

Connection problems which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.
That did it. It's always the simple things!

Power cycled the router and everything works now. Thanks so much.