I have a Play:5 and an Asus RT-AC66U B1 router setup. It has worked fine for years, but recently the internet keeps dropping out after a short while, and the connection does not return back until hours later or I hard reset the router (and Play:5). Does anyone have any suggestions as to the problem? I have also tried disabling Airtime Fairness as suggested by this support page: https://support.sonos.com/s/article/3668?language=en_US
Best answer by Kyle A
I checked the diagnostic, the Sonos app wasn’t connected to the Sonos system.
When I checked the household the app is assigned to; I can see the Play:5 active in our server.
Let’s double-check the Asus RT router for Airtime Fairness; maybe the changes weren’t applied.
If you have trouble logging in to your router, you can contact Asus for assistance.
If you have other concerns, feel free to reach out.