Not sure when it started exactly but I get this chirping/squeaking sound on all my Sonos speakers (Combination of S1’s and one S5 and a playpar.). I’m on S1 and do not intend to upgrade in case that should be the solution to this problem.
Submitted Diagnostic Information here: Confirmation number is: 1740163293.
I just got off the phone with Sonos Support regarding my audio drop offs and intermittent chirping. After the Diagnostic report was reviewed, we removed my Sonos 5s as surrounds, reset the one that I heard the chirp and drop offs coming from and then, re-added the 5s back into the system as surrounds.
The agent suggested it could be a number of things. One being the router channel. Sonos uses router channel #6 and there are also channels 1 and 11. One has to contact their provider to find out how to change those if one believes the traffic on channel 6 might be causing the audio drop offs.
During my wait time, the recording informed me that one could search “Audio Skips” on the Sonos website and be directed towards a page that lists things one can do to try to alleviate the drop offs in the audio signal. These range from checking HDMI and optical cable connections (I’ve had optical cables go bad) and resetting either the TV, Roku box...etc. One other suggestion is to check your “pass through” settings on your tube; I believe that is specific to Dolby. These suggestions seem to make sense considering the audio has to travel through those units before they come out of the speakers.
All in all, I think it’s a combination of issues colliding to form a minor annoyance. Power surges, data rate fluctuations, component hiccups...etc. No concrete answer on the “chirps” but, I’ll keep monitoring the issue and see if I need to go through the aforementioned steps listed above.
I hope this helps a bit with anyone else’s issues on this matter.
If we watch something on the tube tonight I’ll be ready. Another thought: It could be due to a power surge or interruption due to an extremely brief outage. We’ve had heavy snow and, we also had a surge this morning that necessitated restarting our modem/router due to a lost internet connection. Regardless, I’ll attempt a diagnostic right after the next chirp. Thanks again, Bruce.
If you’d be so kind as to come back and post what you find out, I’d certainly be fascinated.
Thanks, Bruce. No, I haven’t submitted a diagnostic. Good to know that it should be run and submitted within 10 of an incident. I’ll do that the next time the speaker chirps at me.
Have you submitted a system diagnostic within 10 minutes of getting one of these ‘chirps’, and called Sonos Support to discuss it?
I don’t think it’s a common issue, it is entirely possible they’re coming from somewhere other than the connection of your Sonos to the TV. Likely the data in the diagnostic might help figure it out.
I’m getting a loud “chirp” in my 5s when steaming through my ROKU Ultra. The kind of chirp that can make one jump and go “what the hell was that?” I can understand an occasional audio drop streaming via WiFi (there’s another chirp but not nearly as loud.) but, why now? This is something that’s only manifested in the past two+ weeks. Is Tech Support looking into a software update?
Here’s a weird thing I appeared to be getting an inductive squeal feed back from one PowerPoint to which the speaker squealing was plugged into. After swapping power points the noise disappeared. I now need to investigate the wiring. Maybe the power point is being effected by a light rectifier or something similar that is causing a transient to be coupled onto the wiring?
I would like to “chime” in with a bit of insight that might help. I have the exact same issue, YouTube Music creates an intermittent chirp sound only on Sonos products, the Sonos products; however, do not chirp on any other audio. But I think what no one else has mentioned is that when streaming other services, there IS an intermittent audio drop that seems about as frequent as the chirp. When streaming Sonos Radio HD, I hear a not-as-noticeable audio lag happen every now and then, and my hypothesis is that the same interference that causes the audio drop/lag is what causes the chirp in YT Music; perhaps YT Music just doesn’t handle the interference as well as the other services? The dropouts are also not noticed quite as frequently, so I assume some occurrences are caught by error-correction and swept under the rug in time.
The only audio source I have not heard this drop-out from is TV audio via Optical cable to my Playbar, and the paired Play1 Rears and Sub (1st gen) do not chirp or dropout using TV audio either. But any music streaming seems to encounter a random drop, which manifests as a chirp on YT Music.
I have switched from hardline/Sonos-Mesh setup (Playbar plugged into ethernet, everything else wireless to the Sonos mesh) to a pure wireless setup with no change in behavior, and I have tried changing wifi channels systemwide with even full factory resets when needed, still with no change. I have also done my best eliminating other wifi devices that may be causing interference, but this process is admittedly inconclusive, since I can’t account for everything. I assume it is still getting interference, but the actual problem has more to do with Sonos devices’ abilities to handle the interference (not to pass the buck or anything).
I hope this helps, and I REALLY hope this is resolved soon, since it has been extremely annoying and so far has been the single solitary downside that I have ever experienced with my Sonos system. Every other aspect of my experience has been flawless (as far as technology can be) so I really want to go back to living the sweet sweet Sonos life without being jolted into “this freakin’ speaker!” mode several times a day.
What did Sonos suggest when you submitted a diagnostic from the controller, and contacted them?
Hi all,
I am having the same issues as everyone above. YouTube music on my Sonos Playbar and Sonos:5, both setup in different rooms. Any help would be appreciated.
I’m experiencing the same problem - it just began a few days ago. I’m also using YT Music. Hoping there will be a solution posted here soon...
I am having the same issue. I use YouTube Music and the issue started awhile back. It is pretty frustrating. I don’t have any updates that I can do. It happens intermittently on all of my devices (Soundbar, Play-1 x3).
Does not happen with other services, or when I am listening to YouTube on my PC/Phone.
Any updates or changes or suggestions to fix this issue?
Edit: I know for sure it happens when my Soundbar is in the mix -- I will try to test it without the Soundbar to see if that still happens.
Anything new here? I'm having the same issue. Same chirp and sometimes scratching sound streaming YouTube Music. Happens on all speakers (several models). Haven't tried other streaming services, but seems fine watch TV using Beam and Arc.
I use the soundbar only and the chirping is annoying during tv transmissions
Hi Stuart,
I have a ticket open with Sonos and I am working with tier 2 now. The tier 2 support engineer notice in the diagnostic a change in the bitrate.
I’m now closely listening to music and trying to capture another chirp. The plan is to submit the diagnostic right away after the issue happens so that the support engineer can verify if the bitrate has changed.
Have you notice any network latency issue on your side? Do you have a good Internet connection?
I also have this exact same issue and I also use YouTube music - I have heard it across all four of my Sonos speakers only when playing music. I submitted diagnostics and they were not able to see anything, and made me record a video of the problem, at which point they said they would ship me replacements speakers, and then one day later emailed me again to say that they would not do that as I was out of warranty and instead to use their upgrade program to upgrade my speakers!!! Really disappointed in the Sonos response - it is clearly not a hardware issue. See my video here: https://photos.google.com/share/AF1QipNiUP8AtTLID50DYHI7qQA7bzPsa6CtRA5GIb7Uscu_Hk2J-c9ZzJOrrlNPibtzvg/photo/AF1QipNNJO_LkIev0cAX71PHny2lgNTdjxhTINcKrcA8?key=VWlvd2JOWXQ5dlloT01aZHpWOE5ySDNtaml4Nk53
awesome. i have a meeting with them on Monday. hope that increased awareness of this problem will help to prioritize this for them!
Yes, it seems to be a combination of YTM and Sonos. If I listen to YTM on the iPhone app or a web browser, I don’t have the issue. Also, if I listen to Spotify or Sonos Radio from my Sonos, I don’t have the issue.
I spent about an our with phone support last night and they are elevating the ticket to the next level.
It’s probably the same - I did hear the sound in your recording. On first listen it sounds slightly different.
So you think it’s YouTube Music that does that? you don’t experience this with any other services?
Thanks for sharing. Interesting - it’s audible but it sounds a bit different then in my case. Maybe not but this is how it sound on my set-up. (Went thorugh the effor of downloading, editing and uploading it to YouTube. Evidence is key here I think :-)
Here is a link to my OneDrive for the file samples.
https://1drv.ms/u/s!AkWKNR34JFKT11oiV3p8aOKiJG2X?e=0tVASn
Interesting. Yes, I do use YouTube Music services.
Incredible that you have the patience to record the sessions to capture the chirping.
I cannot access the recording though. Is there a way you can share them somehow? Would like to know if I hear the same thing.
Best!
Are you using YouTube Music service by any chance? If so, I submitted a ticket with audio sample of the chirp. I’ve been dealing with the issue for a while now since Google Play moved to YouTube service.
I don’t have the issue while listening with a browser. Only via Sonos. My take on it is the API. In a nutshell, here is the issue:
Ticket number submitted to support: 02729032
New Recording.m4a (audio sample from Move):
- Paired : Dining Room - Play 5 and Move
- chirping : Between - 2m56s and 3m00s
New Recording 5.m4a (audio sample from Bathroom Play 1):
- Paired : Dining Room(Play 5), Bathroom(Play 1), Master Bathroom(Play 1), Master Bedroom(Play 1), Bathroom(Play 1), Move
- chirping : Between - 4m20s and 4m30s
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