interaction sound problem

  • 4 November 2021
  • 1 reply
  • 28 views
Y

Hello

I just bought an ARC bar to replace my playbar, I gave my playbar to my daughter

She has my playbar and a sonos move

The playbar is connected to a tv samsung via the optical interface

We have set the remote tv to control the sound of the playbar, we did that using the mobile phone of my daughter (it is an Android)

now the problem: his husband is watching tv, my daughter is at work and watching youtube, or tiktok and when my daughter increase or decrease the sound on her mobile phone, from the youtube ot tiktok application,  the sound on the playbar is changing also, but not on the move

very strange ?? 

I don’t see the problem, on my installation it is working fine

calling sonos support, they don’t know, reinstall the application or send data to sonos…

thanks for any help

Regards

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1 reply

AjTrek1
Userlevel 7

The move has to be in wifi mode and paired to the Playbar in order for volume to be changed on both simultaneously. Sounds like the Move is connected to the TV via Bluetooth.

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