Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I get the error when I connect to the Audiophile Baroque station. The strange thing is that I've been listening to that station for months without any problems. Also, sometimes I can listen to the station for several minutes or more without problems. I submitted the diagnostics to Sonos. My confirmation number is: 3450345. Can you help? Thanks.
As noted I have had connection difficulties for some time (2xS5 and 1xS3) and put it down to slow internet speed. But now we have 62mb downloads and are still having problems. The S5 is wired directly to the router and has power but no solid white light. I know it has power as I can generate the intermittent green and white when trying to connect to my controller but no Sonos was found. I've tried resetting controller and reinstalling Sonos controller to my iPhone and mac but this has not resolved it. Help!
I woke up this AM and my sonos screen on my macbook pro is blank. When I go to add controller or reset, it finds system, asks me to register etc. I have done this 3 times and then I just get the blank blue screen. It does not allow me to submit diagnostics either. I uninstalled, downloaded and reinstalled and the same thing. i have searched on your site and web and no solution. It is working fine on my imac though. I have had so many issues with your software that it is becoming costly in terms of my time. Your support people have been great but I have spoken to them way too often and I am in the tech business so not your avg.user who is not able to solve my issues.
When using the Playbar from the TV there appears to be a deterioration of the volume level using the volume control on the TV remote. A volume level of 22 provides a good audible sound from the Playbar. However over a period of 24 hours a volume level of low 50s is needed to duplicate the volume level of 22. My wife discovered that when she uses the Sonos controller from her iPad she can reset the volume level on the Playbar by increasing the volume on the Playbar to max and back to min. Any thoughts?
I have dead spots at the bottom and obviously am not able to access certain functions. I have contacted sonos support and their solution is to send the controller in and they will send me a refurbished controller at a reduced cost because my warranty has expired. I don't have the money to keep replacing controllers. Resets don't work neither does removing the battery?
Had my system up and running for a few weeks. Today it couldn't access my music folder giving the error: Sonos was unable to add the music folder. Reason access to the shared folder //xxxx is denied. Please help.
I added a connect:amp with wired ceiling speakers to a playbar thinking they would work as a surround system. Instead, the speakers stopped working. I am trying to disconnect the speakers and return them to independent room operation. Nothing I try works. Suggestions
I have a new Connect running 2 - 6 channel amps which send music to 12 rooms in my house. When I pause (power off) Sonos, after 18 minutes (amp wait time) only 1 of the amps turns off. Both amps have the power button on the back switched to Audio, which turns them into standby mode after 18 minutes of no music. Any ideas why the second amp won't turn off or go to standby?
I keep getting the error message "No selections available" on my Sonos controller. Often, I can browse artists when using my iPad controller. BTW, I have about 40k songs in the library. I have tried updating the music library many times.
Everything works and I shouldnt worry but...... My BT HH2 expired last week and I replaced it with a Netgear D6200 (dual band). After getting everything setup and SONOS working, I thought I would have a quick peek at the matrix and was surprised to see a red box - on my Play1 due to an OFDM ANI level 9. The noise floor is around -100, and the physical error count is consistently in the 1000 range, and more importantly it works fine. The other 7 sonos components show green and yellow and 1 amber. The play 1 is positioned in my study , along with the router, the digital phone base , the QNAP. the bridge, a PC witha wireless keyboard and mouse - there is a lot of stuff going on and i have spread them out as far as I can, but its no Tardis in there. So I can live with a red box on a matrix, as long as the music sounds good which it does, but with the play 1 being 5 feet away from any potential source of interference and still suffering so badly, I wonder whether I can af
Again. This is a near-weekly problem. Some days it is fixed in an hour, others it is gone most of the day. Why does Sonos need to inject their servers in between the user and the Slacker system in the first place? My TiVo, Blu Ray Player, Roku, and Onkyo receiver do not do this. It is a direct consumer-to-service experience on those devices. Sonos is the only one that routes ALL customer play requests through Sonos servers. Data gathering and privacy issues are one concern but I'm much more aggravated that the Sonos server software continually fails to provide a stable service! Please fix this! http://www.charlestonsw.com/sonos-services-little-secret/
Hi there! When playing music on my Sonos system using Spotify as the source, there is 's huge difference in volume between the songs. When playing directly on my desktop computer this is not the case. In the Spotify desktop program the button for volume levelling is on. Is there a solution for this issue? Thanks!
I am having trouble setting the alarm to wake to Tunein. I can setup any other subscription I play using Sonos (Spotify, Iheart, Pandora...). However when I am in the setup portion, Tunein is not offered as an option. Is this a malfunction of my system or some other reason? Thanks in advance.
I just rest the CR100 to Factory so that I can ship it to my friend. It is now in setup mode. I do not want to run thru setup against my system. I just want to turn it off before shipping. So how do I turn off the controller with a key sequence on the CR100?
Hi Sonos people. I have two fives and a sub in my sitting room. It keeps dropping the stereo connection and the sub even though they re still shown in the preferences window. I have to un-pair the speakers and remove the sub and re-install them but the sub doesn't sound as punching and sharp. I am running 4.2 on a Mac book pro running OSX 10.9.1 Any help would be gratefully accepted. Need to get those pictures on the wall vibrating again:)
After applying the last update (something about Spotify authentication, but I don't use Spotify) I began experiencing TuneIn station dropping. I never experienced that before. I use the radio for my wakeup alarm, which for years has been about 99.999%, but now is about 50%. Stations drop regularly, and not just one station. I sent three diagnostics this morning while listening to Monocle 24. 3361805, 3361795, and 3361774.
I removed the link to my drobo-fs public folder but am now unable to add it back. When I attempt to do so I get the error "The computer Drobo-FS refused to let Sonos connect to it". I have tried user/pw for Admin as well as a special user that I created for sonos both of which have full read/write access. I can access the public drive from my mac in Finder. I have entered the path as \\Drobo-FS\Public and //Drobo-FS/Public but neither work. Can you assist me with troubleshooting ideas please? Thanks.
When the Bridge is connected to my router my internet speed becomes so slow that it is impossible to surf the internet. When I disconnect the Bridge form my router my internet speed returns to normal. I have a wireless Netgear router model DGN2200. Is it possible to have the Bridge connected to my router and it not slow my internet speed?
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