Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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My roam stopped being connected to the wifi two days ago. I could connect via bluetooth fine. I checked it was all on same network etc and just couldn't work it out.Today I have done a factory reset so its flashing green. I have the roam as a device on my sonos s2 app but i cant seem to connect the two.App says searching foi nearby products and to make sure powered on but just doesnt find it.Help please. What am i doing wrong?
Hi, I have 2 Play 5 Gen 1s running on the S1 app but my profile on Sonos.com only shows the equipment i have on the S2 app. How do i find out if the old Play 5s have an upgrade % off? Both have been upgraded to the latest firmware and are running on the same Network, just on different Apps
I have just added an old Play 3 to my network which also has a Beam and a Playbase.I have my music library of FLACs ripped from my CD collection on a hard drive attached to my router.If I try to play one of a fair proportion of those FLACs on the Play 3 alone, it doesn’t work; I get errors from “can’t connect” to “wrongly encoded”. It seems consistent which ones don’t play. They work fine on the other speakers, and they will play on the 3, so long as another speaker is also playing them. The moment I stop the other speaker, the Play 3 stops playing the song with an error. Other tracks are fine. All have been ripped with the same software and the same settings. I’m baffled, don’t know where to start debugging this, any ideas?
My Buffalo Linkstation NAS serves as my media storage and general data storage.My Sonos system sees my NAS and happily plays my music.However, having added new music it now won’t update my music index.and says //linkstation/music not found, despite still happily playing music off the linkstation. I am somewhat confused...
Hello, I’m changing my mail in Sonos profile and have no problem logging in.My problem is that it request to verify that new address but i don’t receive it.I double and tripple checked … the mail is correct. It’s just I don’t recive it while i can receive it on gmail (which i leave). The new email is looking like email@example.com I even had to revert the mail back to the old one since i cannot post here if my mail is not validated. Regards, Pasik
I have seen several posts of BEAM using HDMI ARC (in my case with a Samsung TV).Sound works for little bit and then cuts off.Fixes I usually see are unplug TV and Sonos and replug and try again. That does not fix it for me. I did see something about and update...but my BEAM is updated. I love Sonos...but this is killing me. I wonder if I am still within my return period.
Reboot every weekend? Is that the solution? This is REALLY annoying and I able to reboot each device, reset each device, and reboot my router. However this cuts in to family time every Sunday. Is this what this SONOS system requires?Thanks for any help on this topic.
When I play YouTube on my TV through my beam and sonos amp, my ceiling speakers the music goes out of sync. To be clear the ceiling speakers are hard wired into the Amp and the amp is linked to the Beam (and Sony TV) I've played around with the app to no avail. The Amp appears to run the sound slightly ahead of the Beam, and it sounds terrible! What can I do to fix this ? Thanks Ollie
Hello everyone.I’ve had a Sonos set up for years now and this isn’t a new problem, but I’m only just getting round to asking for help.I have a Sonos Connect that is cabled into my router in my living room. All other devices are connected via wifi (Netgear Orbi w 2 satellites). The other devices in the set up are Connect:Amp, a Play:3 and 3x Play:1’s.The problem I have is that (pretty much every time) the Connect will temporarily lose connection or sounds for 10-20 seconds, whilst the other devices playing in the same group continue to play just fine. Some times it can drop out multiple times in a session. The Connect is the only device to have this problem though.Can anyone offer any help?Diagnostic report: 980666758 Many thanks,
I have a Sonos system with the following components. The Beam, a Sub and two SL one units. Starting this past week the system drops connection from the network. It’s usually only once first thing in the day. When I look at the Sonos App it says it can’t find the Sonos system. Sometimes restarting the Beam fixes the issue. Sometimes not, but if I wait long enough it does reconnect. The system is currently connected with Wifi. I was thinking of hardwiring the Beam to the network because there is a drop next to it but I have to keep the sub and SL One units on wifi. When I hardwire the Beam it does not see the rest of the components. Is it possible to configure a mixed Wifi and hardwired system or do they all need to connect to the network the same way? What could possibly be causing the system to disconnect from the network? My Wifi is the Google Nest Mesh with the main router and one Point. The Point is in the same room as the Sonos system.
I’m getting the Error “unsupported format” when playing the KALW station today. I don’t have any issues with the other NPR stations. I saw some other threads with it intermittently happening for others (KQED and BBC) but I didn’t find any tips on how to resolve it from the user end. Any thoughts?
Bonjour, J'ai changé d'opérateur fibre, je suis passé de Orange à Bouygues.A chaque fois que je veux écouter la musique à partir de Sonos, je suis obligé de tout refaire comme si c'était la première fois (brancher un câble ethernet derrière mon produit, ressaisir le mot de passe etc...)Très pénible !Quelqu'un aurait-il une idée pour m'aider car je sèche. Merci d'avance. Olgo
After 3 years, here I am once again with no Sub. Tryin’ to upgrde to S2 controller, I added my devices Playbar and Sub (new way to do it, not so intuitive, but that’s it). After that I connected the sub, it took about 10/15 minutes. Palybar+Sub are in the same room but, once again, Sub doesn’t work (no sound) neither in WiFi nor in Eth. No Boost at the time (do I really need one, with S1 all was perfect).1 hour to make work everything, but...no way to do it. For about 10/15 seconds Sub has started, but in the App I saw the “?”. When in the App I finally saw the Sub...no sound from it. Modem AVM 7590 and repeater 1750, will try again and, eventually I must use the Boost.
My Connect is hardwired into my router, yet is very flaky: it cuts out and takes a long time to start playing after other devices are going strong. It seems to work fine when ungrouped and playing on its own, but this is not a tenable solution. I am happy to upgrade the device if its age is the problem. My mesh WiFi is amazing. Is Sonos using its own WiFi network because the Connect is plugged into the router? My 10 Sonos devices are spread out over a considerable space (big house). Please help! Thanks…...
I am splitting my system to a S1 and S2 system. I also use plume to boost my WiFi signal. Currently, I have a S1 capable Connect connected via Ethernet to create a second network for my entire system. Do I need to connect one of my S2 speakers with another Ethernet cable to create a second Sonos network just for the S2 devices or will the current connection work for both S1 and S2 speakers?
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