Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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it looks like there is a priority or a hand off issue between Sonos and IOS and when I try playing spotify in IOS when Sonos has been playing first from within the sonos app spotify does not get handed off to ios.I have brought this up to the spotify community and they mention bringing up the issue with you all as well.Spotify community link
If I connect the sonos in my kitchen to a LAN cable, the dining room (otherside of brick wall) has a poor very very intermittent sound issue…. If I plug the living room sonos into a LAN cable too, the dining room signal is then perfect…. the living room is further away, but not though any walls…. Is the 2.4 Sonosnet network really that weak? I thought all of my devices would connect to each other in a mesh and make a stable network… doesn’t seem to be that way. Considering just plugging them all into a LAN connection!!! Any thoughts?
I have multiple Play 5 (Gen 1) and have a weird issue where one of the rooms shows up and plays from my iPhone but on my Mac I only see 2 of the rooms. All the devices are indeed listed in my account online.. how do I get that the room on my Mac controller CJ
Hi,I’ve got a Sonos One that I purchased 3-4 years ago (roughly). So I’ve owned it since new and never had issues updating when new updates were available. Running Windows 10 with the current Sonos software update. I have omitted the IP address, but it is there and correct. The progress bar for the for the software update completes… then displays the following message: The Sonos controller installer failed to download. I have turned off Windows Firewall and my anti-virus… still no resolve. As a side note, my Sonon One is working, but a little quirky at the moment. I primarily use it for listening to music. Sometimes it will play requested iHeartRadio stations, and sometimes it will just stay silent after a request. Same with Pandora stations. Any help would be appreciated. Associated Product: 192.XXX.X.X---------------------------------Sonos One: KitchenSerial Number: 78-28-CA-13-99-A6:DVersion: 11.1 (build 56076060)Hardware Version: 220.127.116.11-1Series ID: A100IP Address: 192.
One of my music files plays in iTunes and in an iTunes playlist to which it was added on my iMac. When Sonos is synced (indexed) to this iTunes library, the file can be found and played under artist within Sonos. However, although the file is included in the imported playlist in Sonos, when it is played within that imported playlist, Sonos indicates the file can not be found. I can not see any difference in this file and any other file among the thousands of other files and 70 other iTunes playlist imported to Sonos. Could there be something in the file that allows it to play as an album in sonos but confuses sonos when played from the imported playlist? The file was purchased/downloaded from Qobuz Store. When I inspected the metadata from the Qobuz file it had a weird file name (wrong artists). Don’t know if this could allow stand alone playback in Sonos but not Playlist playback? Weird. “Qobuz support” maintains nothing is wrong with the file even though the file name is wrong!
The Roam cuts in and out for no reason. Pause a tune or select another in iTunes, and the Roam cuts out, and the indicator flashes white and orange. I have factory reset four times, and it has had no impact. I have the same issue with BlueTooth. I wish I had not purchased this—too much hassle. Sounds great when it plays, but it’s a challenge to get this temperamental bit of kit to work. Please advise how to address this or how to return it. My first Sonos product ever, and I wanted to upgrade my whole sound system. I do not have confidence that you are the solution for me. Worst experience ever.Anyone know how to fix this?
I have a 2 Roam system running on an Asus mesh wifi. Worked great indoors but was having lots of drops when I’d move the speakers outdoors. This was frustrating because the Roams insisted on connecting to the router, which was further away, rather than the nearby node.Long story short, I used the ‘Bind’ function in the Asus App force each Roam speaker to connect to the node instead and now it works great. Note: it did give me a warning that the wifi signal at the node was poor so it may cause dropouts, however, this has not been the case and the node is clearly the better signal. But that would explain why the Roams weren’t automatically connecting to the node instead of the router: the mesh ‘thought’ that was the better signal. In any case, this was such an easy fix to a frustrating problem that I wanted to pass along. cheers,Frank
After 3 years, here I am once again with no Sub. Tryin’ to upgrde to S2 controller, I added my devices Playbar and Sub (new way to do it, not so intuitive, but that’s it). After that I connected the sub, it took about 10/15 minutes. Palybar+Sub are in the same room but, once again, Sub doesn’t work (no sound) neither in WiFi nor in Eth. No Boost at the time (do I really need one, with S1 all was perfect).1 hour to make work everything, but...no way to do it. For about 10/15 seconds Sub has started, but in the App I saw the “?”. When in the App I finally saw the Sub...no sound from it. Modem AVM 7590 and repeater 1750, will try again and, eventually I must use the Boost.
Our Sonos system lowers its volume level contantly - not great in a 3 floor venue.We also have gaps in our music as an error comes up contantly saying the song cannot be played as the connection to Spotify has been lost. I have submitted a diagnostic - 1224513342
I sometimes use multiple Apple Music playlists, curated by Apple, across my Sonos estate. I am having a problem with one in particular. It works perfectly well through Apple Music, and I have added it to ‘My Playlists’ but on my Sonos system, when I try to play it, I get the message “We’ve run into a problem. Try again”. Can anyone help please? I am using the main Sonos app (not S1) on iOS and the playlist is “A very Indie Christmas”. It used to work a couple of weeks ago-about the time I upgraded to S2 (not sure if that is a coincidence!) Thanks!
Hi Guys - so I have 2 zones in our Sonos setupTwo play 1’s 1 Arc and 1 subI have Spotify, Pandora, iHeartRadio as services on the system, when I try playing any of these services on my Play 1 pair they play perfectly but when I try to play them on the Arc + sub combination they keep saying ‘Unable to play, connection is lost’. All the devices are on the same Unify / Ubiquiti network. Even when I try to airplay to the arc, it plays the song for a bit then stops as if it’s buffering. I have enabled Static IP for all the Sonos devices. Let me know what else I can do to fix this. Maybe my ARC is faulty?Thanks!
No alarms are set. It happens some days, not others. It has happened at night. It has happened in the afternoon. It happens with a wired network. It happens with a wireless network. It happens if I’m awake. It happens if I’m asleep. It happens in the workshop. It happens in the bedroom. It happens when it happens. Same song, every time: The 2016 remaster of Phil Collins’ I Don’t Care Anymore from Spotify.Today, it played the song twice -- about an hour apart -- at a time when the Sonos app wasn’t even installed on my phone and the desktop app was not running.I like this song just fine, but I’d like to decide for myself when it plays and when it does not play.My network is both secure and shared with nobody. I live alone except for my cat, but the cat does not have the Sonos or Spotify apps on his phone.I submitted diagnostics: 205521904
Hi all,Hope to get some help with an issue we have been having for some time. We operate a yoga studio and have Sonos equipment throughout. Our teachers bring their own devices with their own music so we’re dealing with multiple makes/models and streaming services. Some staff use the Sonos Controller app, others do not.In one of our studios we have two Play:1 devices (wifi) and a Play:5 (gen 2) device (ethernet). Sometimes we are not able to connect to the speakers via Airplay on an Apple device. I get the “cannot connect” error. This seems to affect mostly the hard-wired Play:5. What I found is that if I can connect one of the speakers, usually one of the Play:1 models, then I can group the speakers via the controller app on my PC and the speakers will immediately work. It’s almost like the controller has a ‘lock’ on the speakers and is refusing the AirPlay connection, even when no music is playing and the previous user has left the building. So even though I have a work-around, I’d l
Dear support, I have LG OLED 55CXLRA, having a problem changing output from tv to anything other than Stereo PCM 2.0. My tv supports arc and hdmi is plugged into the correct socket. I’ve tried changing output type to Dolby digital, by default after initial setup it Dolby digital plus, however in the app it only shows PCM Stereo 2.0, after closing and reopenning the app or even re-connecting my tv. Please help!
When I open the Sonos app on my computer, it is black with no music listed and says there is nothing on the queue. It is connected to wifi and the app, but still won’t work. When I search music it comes up blank. I tried restarting the computer, and reinstalling the app, but nothing is working. Please help!
The Sonos app has been getting worse and worse in terms of connecting to my systems. A lot of the time only some of them appear, if I reboot my phone and the sometimes the systems they reappear. Now it cant connect and keeps telling me my network has changed or that I need to reboot my router and reconnect my systems.They are connected to the network fine and can stream music, just I cannot talk to them using the app. Anyone had a solution from Sonos to fix this, the app used to work so well now the whole system is bordering on useless.
Every morning (!) my two sonos play: 5 (2) sounds like someone shouting in an empty oil barrel. I need to remove the stereo coupling - and afterwards create it again. Then everything is OK - untill next morning.I’ve removed the automatic updating, but that didn’t solve the issue.
Encountering issues with certain podcasts that cut off suddenly and I cannot restart as I get "not coded correctly" error. Happened while using Stitcher... Got thru episode using Iheartradio, then, still using Iheartradio, following episode cut off. Can restart but not advance episode, same error, 2 different apps. Help?
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