Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi Had an odd issue where SONOS has suddenly started playing its own music, twice in the last 2 days. Today it actually grouped 2 rooms and played Madonna...which is not on any playlist I'm aware of. We also don't use alarms. Submitted a diagnostics - 238209922 Thanks Richard
We are having two issues. When playing Spotify on my Sonos Play 1's, we have 4 total, the speakers I have set up in the group will sometimes cut out randomly. The larger issue is the sound quality when playing records from our turntable from the Line In function that we utilize with Sonos Connect. Nothing has changed and suddenly the sound quality is very muffled with certain instruments and sounds. I don't have this same sound quality issue when listening to Spotify. I requested a diagnostic report with confirmation number 446951683. I appreciate your help in this matter. Thanks!
Hello, We added a Sub to our Beam a little over a week ago, no issues, sound was great. Yesterday morning, we noticed there is no longer any sound/bass coming from the sub. I tried; Removing/Adding the sub from the Beam Pairing the sub with another speaker Doing a reset of the sub (unplug, hold connect and plug in, hold until light changes) Restarting the router Setting static IPs for all sonos products Re-Restarting the router No luck... On the multiple ocasions we attempted to add the sub again to the system, some of the time it wasn’t seen at all. When it is paired with the Beam, we can turn off the sub from the app and we notice all the bass gone from the Beam (should come out of the sub) but it doesn’t. Any help would be appreciated, here is the diagnostics number : 677104697 Thank you!
Despite spending numerous hours with the Panasonic and Sonos support teams I’ve been unable to set up my Beam using HDMI ARC out of my TV. I have therefore resorted to using the optical cable direct into the Sky Q Box. The App now shows DD 2.0 so its an improvement in sound. However when switching to another HDMI output eg PS4 or Amazon TV the Sky box continues to play, which I accept so I have to turn the Sky box off. However the volume on the other HDMI channels is controlled by the TV speakers. Does this seem right? Also when playing BBC 1 and C4 (non HD channels) on the Sky Box the sound comes out of the Beam and the TV speakers so it sound very tinny Is anyone able to advise what the set up should be for using the beam via optical with Sky Q and the other HDMI devices? I thought getting the beam would be easy to set up but its been nothing but an expensive nightmare
Na enige tijd koperen mijn speakers niet meer synchroon. Soms na 10 mins maar kan ook 30 mins duren. Dit is enkele maanden geleden begonnen. Als ik het afspelen dan stop/start is het probleem weg. op advies heb ik mijn WiFi kanalen aangepast. 2,4Ghz op kanaal 11 en 5Ghz op kanaal 36. Toen werd er gezegd dat het storing door de buren kwam. Nu zijn we sinds enkele dagen verhuisd maar probleem blijft bestaan. Ik heb zojuist mijn diagnostic data verzonden met nummer 927651557. Ik hoop dat jullie me kunnen helpen want was altijd super tevreden over mijn Sonos systeem. mvg, Edgar
Hi all, For months, I have had a lot of difficulties with Spotify Connect and my Playbar. I can see the Sonos device in the list of devices to play on (most of the time). When I select it, wherever else I’m playing Spotify music stops, but music never starts on the Playbar. Here are some additional details: It used to be I could just try to connect repeatedly and it would eventually work, but that is no longer true. The TV inches above the playbar on the same Wifi network works fine. Spotify works OK through the Sonos app, but the interface is rather bad and missing some features. If i have music playing through the Sonos app, I don’t see that reflected on my other devices using Spotify as I normally would. However, if I attempt to play music on any other device, Sonos will stop playing music (the normal behavior, but shows Sonos is able to see the Spotify activity and vice versa). Here are some things I have done over the last few months that would preempt some troubleshooting suggest
Hi - i have Sonos, so does my daughter in her own place. We have apple music family subscription which i setup via my iwn apple id and invited my daughter to join. When she goes on to her sonos to add apple music service it asks her is she a member she says she is and the sonos app then says she isn’t a subscriber… how do we get her apple music account as a family member on to her sonos account please?
I am trying to reset my SONOS 1 after getting Google Wifi. I am able to connect to my Sonos with temp access to the sonos network. When I setup the new network it says I Should try using a wired setup. I do this but then it says wait for White solid light. My Sonos 1 continues to blink green.
Hi everyone I’m having an issue with my Sonos five gen 2 system. My dad bought the speaker and had it connected to his tv via the analogue cable and the speaker had no delay for a few weeks . We had a massive storm on Christmas and lost power for several days and the internet hasn’t been restored to the premises as of yet. we noticed that the speaker now has a huge audio delay since the storm at least 2 seconds after someone talks on the television. I have tried changing the settings on the television but to of no avail. I have also tried changing the speaker to play off a laptop and still have the delay. i am just unsure as to why for a few weeks it was fine and all of a sudden it’s way out of sync could it be because we have no internet access?
Hi, all. I just set up my new Move. I played it most of the day and night. The last time I checked the power, it was at 13%. I fell asleep and when I woke up, it wasn't playing, so I assumed the battery was drained. I charged it and left the house. When I returned, I assumed it was charged and the light was flashing orange. But how do I get in powered on?! I have pushed the power on button repeatedly but I can't get the top light on. This speaker is much more than I needed and I am already lost. Thanks for any help.
I think this is a not uncommon problem but the solution or reason for it (that my drive needs to be Mac OS Extended) does not seem apply. I replaced my Mac Pro Tower (2010, I think, running Mojave) with a new Mac Mini running Catalina (10.15.2). I had my music on an internal drive in my tower and had no problems. I stuck that internal drive into an OWC miniStack USB 3.1 Gen 1 Storage Enclosure and plugged it into the Mini, actually, it is plugged into a USB hub then to the Mini. So no change, it is formatted Mac OS Extended (Journaled). But when I try to add it I get the message in the subject title above. I did see something about turning off File Sharing but that didn’t help. Thanks in advance for any help. Oh, I added the external drive by dragging it to the browse field and by actually clicking on browse and navigating to the drive. /Volumes/Music. As soon as I went back and added the fact that I have the external drive connected to a USB hub and then to the Mini I thought I should
How to fix “Existing system not found” error on work macbook pro w/security profiles and Cisco AnyConnect?
I have a macbook pro for work that has security profiles and Cisco Anyconnect VPN installed for corporate security policy. Even when I am not on VPN connection, I am unable to use the macOS Sonos client to search for and find my Sonos systems (Connect, ConnectAmp devices). I am definitely on the same WiFi network and have also connected via Ethernet to the same switch that my Sonos devices are on. I always get a “Existing system not found” error when I launch Sonos client macOS app and try to connect to any of my Sonos devices. All other computers on the network can connect, just not this corporate work computer that has security profiles and locked down networking. Is there a log file or other troubleshooting methods I can try to pinpoint what ports, firewall settings, etc. might be able to help me resolve this issue? David
Hi, My setup is a pair of IKEA Symfonisk Bookshelfs, an iPhone 11 Pro and a 13 inch MacBook Pro and I’ve got a strange issue which I haven’t been able to find anyone speaking of. When streaming from the MacBook, it works as intended, both via sound out via AirPlay and via Spotify Connect from the Spotify app. However, when streaming from the iPhone, Spotify Connect works as intended, giving sound and controls (mainly from the app, sometimes they appear at the lock screen) The experience is not ideal, since the music controls disappears from the lock screen from time to time, which is why I would like to play music using AirPlay directly. When playing a song, I swipe down to access Control Center, tap sources and select from the list of speakers (in my case just one pair of speakers). When doing that, my room appears and connects, and starts playing. But there’s no sound! All other sources and ways of playing Spotify gives me sound from both speakers. I’ve tried resetting power,
Weird situation and would appreciate some help.. I bought a Sonos Beam to add to a new Samsung 32N5300 TV, I have Virgin Media Tivo box, AppleTV & XBOX all connected via a 3to1 HDMI switch on HDMI1. The Beam is connected via the HDMI-ARC port. Setup went fine and all is working well, except... When watching TV using the Virgin Tivo, the TV turns off every 20 mins..!! This doesn't happen when using the AppleTV. I've disabled all ECO settings on TV and we aren't using voice on Beam as yet... I had been using the TV for a few days with Virgin Tivo before adding the Beam and it didn't happen once. Any ideas as to why this is happening??
Hi, When using line-in from a laptop as a source, one speaker will occasionally (every few minutes) fade out and then back in. The speakers are near each other, no obstructions between them. Sonos Play 5, gen1, two speakers Sources: Macbook Air with Catalina, PC with Windows 10 Connecting cable (source to Sonos): tried several cables Placement of the speakers: 2 meters apart, between them a wooden TV stand Sonos app updated. Any troubleshooting recommendations? Thanks
I have a beam connected to two in ceiling surround speakers powered by the Amp. I was having a party on NYE And after a while at increased volume the sound would just cut off and go to level 15. I was streaming tunes from Deezer and then tried via Airplay from my phone and then just the sound from the tv connected to the Beam. None of it worked and whenever the volume was increased above 15 it would cut straight back down to 15. I have another beam with sub and 2 play 1s and that wasn’t experiencing any issues with the volume. Any thoughts? Thanks
Hi Everyone, Hoping someone can help me out with an issue I am having and I will try to give as many details as possible. I have a Sonos Soundbar along with 2 Play 1 Surround Sound speakers which the Soundbar is connected to my LG TV (Model: 65SM900PUA). The Soundbar is plugged into the HDMI ARC port. I have my Xbox One X also connected directly to the TV HDMI 3. Everything connects by Ultra Clarity Cables HDMI 4k, HDR, etc. When I try to switch my XBox to 5.1 compressed audio instead of Stereo compressed the sound puts out a high pitched buzzing sound almost like feedback if you were plugging a guitar into an amp. I checked the TV settings and Digital Sound Out is set to Auto and the HDMI input is set to Bitstream for all connections to the TV. Any ideas for the setting for the Xbox that won't result in the feedback sound? I researched and can't seem to find anything and also switched through different settings on the Xbox for sound but everything but Stereo gives the feedback buzz.
The sound on my one of my Play 3 speakers lags in stereo pair mode after it plays for a while. So it gives me an echo effect. I take it out of stereo pair and then reset the stereo pair but it keeps happening. Happens only on the same Play 3 all the time. I have 2 routers. I have taken one off auto channeling but the Sonos system is connected to my Google wifi extender/router and i dont know how to take auto channeling off that one. Does anybody else have this problem and is there an easy fix for it?
I have a client where we are having issues combining a Sonos Amp and Sub together. I have a feeling it’s an issue with the Sub but thought I would reach out to the masses and look for some additional insight. Home network consists of an EERO Gen2 Mesh setup, Pro in the utility room at the Dmarc in the basement, 3 more Pro’s hardwired throughout the house and a Beacon on the second floor. We are utilizing an Xfinity XB6 in Bridge Mode. We have multiple Sonos Amps located at the Dmarc location in the basement to power the many zones. One of the Amps are hardwired to the network, the rest are utilizing SonosNet. All devices stream without issue, including the Sonos Beam which is the farthest device away at 75+ feet on the first floor. The Amp and Sub are about 40-50ft away between floors. In the mix to ensure good SonosNet connection we did also install a Boost as a stand alone unit in their Kitchen when the Sub was not working. Once adding this unit it did help the issue but didn’t
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