Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Our system was working fine, but we had a power outage and now only one of our six total speakers will reconnect. We have tried to reset everything, tried unplugging and plugging everything back in, etc. but it still doesn't find the speakers. Any thoughts?
When I try to update the Sonos Android app from the menu as soon as I hit Online Update Link and it tries to download I get a Describe Error box that says "There is a problem parsing the package" click on ok. How do I resolve this error so the update will complete? Running 4.3 on a Samsung Note II
My Sonos system just completely stopped working. I've tried everything--at least I think I have--listed in the troubleshooting. Rebooted everything, unplugged everything-- including my bridge, both of my components, my ios device (iphone5s). Bridge connects, but it will not recognize my components. I even went out and bought a new bridge... but doesn't recognize either of my components with that either. It was working fine and then just stopped. Help! Thanks
I just added an external hard drive with my music. Itunes can read it without any problem. When I add a library in sonos and point to the path of the external drive, Sonos is somehow associating the path to a "user name" that no longer exists on the computer and thus it says it cannot add library because "computer - user name" cannot be found.
Has anyone experienced this ? This has happened 3 times.. I am selecting media and the volume for that group creeps "automagically" to max... Near blowing my main speakers... No way to turn it down.. Only way is a general mute.. And restart the app.. Very worrisome.. ...And no.. No one else in the house but the dog.. Thanks..
I have had my Sonos system for about 3 years but recently it just stops playing a track and jumps to the next track in the queue. This happens all the time now and not just on certain tracks. Recently it's got worse and it won't play a whole track. Each time the error message "Unable to play xxxxxx the track is not encoded correctly" But it has played them all before on a regular basis until a few weeks ago when this all started happening
I have invested in 3 Play-5's and a couple of Play-1's. I just switched from AT&T wireless to Xfinity (Comcast). They installed a new cable modem gateway; a Cisco DPC-3939. Now my SONOS system doesn't work. I can't seem to get the Bridge or the Play's to pair-up. What do I do now?
I get the error when I connect to the Audiophile Baroque station. The strange thing is that I've been listening to that station for months without any problems. Also, sometimes I can listen to the station for several minutes or more without problems. I submitted the diagnostics to Sonos. My confirmation number is: 3450345. Can you help? Thanks.
As noted I have had connection difficulties for some time (2xS5 and 1xS3) and put it down to slow internet speed. But now we have 62mb downloads and are still having problems. The S5 is wired directly to the router and has power but no solid white light. I know it has power as I can generate the intermittent green and white when trying to connect to my controller but no Sonos was found. I've tried resetting controller and reinstalling Sonos controller to my iPhone and mac but this has not resolved it. Help!
I woke up this AM and my sonos screen on my macbook pro is blank. When I go to add controller or reset, it finds system, asks me to register etc. I have done this 3 times and then I just get the blank blue screen. It does not allow me to submit diagnostics either. I uninstalled, downloaded and reinstalled and the same thing. i have searched on your site and web and no solution. It is working fine on my imac though. I have had so many issues with your software that it is becoming costly in terms of my time. Your support people have been great but I have spoken to them way too often and I am in the tech business so not your avg.user who is not able to solve my issues.
When using the Playbar from the TV there appears to be a deterioration of the volume level using the volume control on the TV remote. A volume level of 22 provides a good audible sound from the Playbar. However over a period of 24 hours a volume level of low 50s is needed to duplicate the volume level of 22. My wife discovered that when she uses the Sonos controller from her iPad she can reset the volume level on the Playbar by increasing the volume on the Playbar to max and back to min. Any thoughts?
I have dead spots at the bottom and obviously am not able to access certain functions. I have contacted sonos support and their solution is to send the controller in and they will send me a refurbished controller at a reduced cost because my warranty has expired. I don't have the money to keep replacing controllers. Resets don't work neither does removing the battery?
Had my system up and running for a few weeks. Today it couldn't access my music folder giving the error: Sonos was unable to add the music folder. Reason access to the shared folder //xxxx is denied. Please help.
I added a connect:amp with wired ceiling speakers to a playbar thinking they would work as a surround system. Instead, the speakers stopped working. I am trying to disconnect the speakers and return them to independent room operation. Nothing I try works. Suggestions
I have a new Connect running 2 - 6 channel amps which send music to 12 rooms in my house. When I pause (power off) Sonos, after 18 minutes (amp wait time) only 1 of the amps turns off. Both amps have the power button on the back switched to Audio, which turns them into standby mode after 18 minutes of no music. Any ideas why the second amp won't turn off or go to standby?
I keep getting the error message "No selections available" on my Sonos controller. Often, I can browse artists when using my iPad controller. BTW, I have about 40k songs in the library. I have tried updating the music library many times.
Everything works and I shouldnt worry but...... My BT HH2 expired last week and I replaced it with a Netgear D6200 (dual band). After getting everything setup and SONOS working, I thought I would have a quick peek at the matrix and was surprised to see a red box - on my Play1 due to an OFDM ANI level 9. The noise floor is around -100, and the physical error count is consistently in the 1000 range, and more importantly it works fine. The other 7 sonos components show green and yellow and 1 amber. The play 1 is positioned in my study , along with the router, the digital phone base , the QNAP. the bridge, a PC witha wireless keyboard and mouse - there is a lot of stuff going on and i have spread them out as far as I can, but its no Tardis in there. So I can live with a red box on a matrix, as long as the music sounds good which it does, but with the play 1 being 5 feet away from any potential source of interference and still suffering so badly, I wonder whether I can af
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