Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I recently bit the bullet and ordered a Sonos Amp to power some Bose (sigh, hurry up Splash) outdoor speakers (room named Deck). I got everything working for the proof of concept (i.e. got sound to play through the Amp and powering the speakers after a few restarts) however connecting and streaming to the system is totally unreliable even after creating a dedicated IP for the Amp. Upon reset I can often get a brief connection before something goes wrong - the hack here is to stream to my kitchen first and then group to the Deck. Further, the speakers hardly ever show as an option through Spotify, but sometimes show up when I am redirected to group rooms in the Sonos app. Oddly enough, Deck almost always shows up as an Airplay option however fails to connect 95% of the time. It is also interesting to note that Amp completely disappears from 'About My Sonos System' when it is not working. The Amp is connected through WiFI and has a full signal. Please help!
Our Sonos Beam is producing a strange sound like bubbles popping. The pitch changes with the sound projected from what it being played and is more noticable on powerful ballads not present when streaming music, nor when playing anything through our Apple TV. Only when playing movies or Netflix app use direct through our Sony Bravia TV. Any ideas?
Having an issue where the volume will drop to about 80% on its own accord. I currently have a connect amp wired to 4 ceiling speakers and connect these via a headphone jack to my TV. I've ran a diagnostic check and the number is 635955203 Any help would be much appreciated because it's very annoying. Only had the connect amp just under a year :(
A recent thunderstorm took out my Play 5 which was connected to the router. I want to open it up and test the electrical components inside. Anyone know how to get inside. The unit is over four years old. When it is connected to the mains the white light flashes continually. All resets have failed.
I’ve had problems with Apple Music and Spotify while using airplay on my Sonos play one. Music will play and get through a couple of songs and just cut out randomly with the light blinking. Ive tried resetting the speaker, the WiFi, changing the wireless channel, and a few other things. I submitted diagnostics today: 359425666
Just added Beam to my existing Sonos system that has two speakers outside. Beam works fine but when I try and group the tv sound with my existing speakers the sound from the other speakers cuts in and out. Might work fine for a couple minutes but then cuts out for a minute. Went and added a Boost which has not helped. If anything the issue is worse when I have the Boost hooked up. My Amp is inside in my office and all the speakers are outside by pool and tv area. No issues at all with connections when playing music from Pandora, Apple, etc. Thanks for your help! Mike
Hi, I have recently set up a sonos beam, sub, and 2 ones connected to my samsung TV via HDMI ARC. The sound typically drops out after two minutes. It has never worked correctly for more than 30 minutes. The issue is happening constantly now. It's very frustrating to spend so much money on a malfunctioning system. I am considering return. Can you please provide any guidance to get this to stop? Here's the diagnostic confirmation- 1416483997 Thanks
This issue has been non-stop with my streaming services for at least a year now. I can’t play anything from Google, Amazon, Pandora, Sirius, or Plex via the Sonos App. I can, however, stream via AirPlay2. It’s really annoying. I’ve tried restarting my system, the router, reconnecting the speakers - nothing works. Help! Diagnostic Confirmation Code: 329142953
I recently moved to a new home and changed internet providers. To date, I have been using an apple airport extreme for my Sonos connections, which has worked very well. In my new address and configuration, the airport, via a flashing amber light, has requested that I change my airport network settings from DHCP and NAT to Bridge Mode. When I do so, the airport green light appears, however, my Sonos devices do not connect. Can you please provide guidance on how to correct this issue? Thank you, Norman
Having fairly continuos issues with aiplay cutting out when streaming from various different devices. Diagnostics 2044886425 captures several recent cut outs when streaming from iOS. My current setup hops onto my google wifi mesh, but I have tried in the past using a BOOST but I had the same issues. Any ideas? This is getting to the point that I might need to look for other systems as I can't stream anything for more than 2 minutes without a cut out
I am in Canada I have a Play 5 gen 1 and a playbar I was running Alexa I disabled the skill and unlinked the account I set up Google Home. My two speakers show in GH But When I ask google to play something it says it can't They do show in the Google home app So my question is after disabling the skill should I have factory reset the devices as well for this to work with Google commands. I have switched back to Alexa and it works. My speakers are still listed in Google Home App so I am very confused. For now I have switch back to Alexa and it works
Hi, I have been enjoying listening to music on my Sonos One. A couple of months ago I started to have problems with telling it to play music on Amazon Music. It would recognize my commands, saying "now playing XXX on Amazon music..", but nothing would come out. I was feeling lazy and didn't look into it, as I was still able to use the Sonos app to find the music/playlist on Amazon Music and play it that way. I had some free time today and tried troubleshooting the problem. I tried reinstalling the sonos skill, reinstall the apps, re-authorize amazon and amazon music, did a hard factory reset, etc. and now the problem just got worse. Now on top of Amazon music not playing (it still accepts the command and says "now playing..."), I can't get it to work on the Sonos App as well. It just shows the "Go unlimited. Listen to this music and tens of millions..." message and will not play any music at all. I noticed some people having the same problem, yet their solutions did not work for m
Wanted to share what I believe is a potential solution (or at least a workaround) to this annoying problem that I've been following, and have been suffering from for well over a year now … ! [b]Setup[/b] [list] [*]Sonos Playbar connected via Ethernet to a gigabit switch [*]Two Sonos Play:1 satellite speakers connected to Playbar over SonosNet [*]LG OLED55C6V TV connected to Playbar via Optical Cable [*]NVidia Shield running Kodi and Sky+HD connected to TV via HDMI+CEC [*]All are running the latest software / firmware with no hardware issues or interference [*]All completely legal playback sources, in case you're curious [/list] [b]Symptom[/b] [list] [*]At random intervals (15 to 30 minutes but sometimes not at all), when playing movies with 5.1 sound, the sound bar will start to 'crackle / rap', 'crackle rap', sometimes also dropping one or more of the satellite speakers audio completely for a few moments, and will continue until either the movie is paused and restarted or the TV is t
So I upload a bunch of tracks to GPM and over time end up with lots in the Thumbs Up playlist. They all show up in Sonos but then I see that some aren't tagged properly so in a browser I change the tags. The changes are reflected in the browser, in the Play Music app on my phone, tablet and laptop and also in the Sonos app. But the old files are still visible in Sonos but showing a grey icon with a line through it (which I assume means the tracks aren't available). The re-tagged tracks are removed from the Play Music app straight away. I left it like this thinking the tracks would be removed at some point from Sonos but over a month later they're still in the list with the grey icon so I removed the GPM service from Sonos. Three days later I put GPM back on Sonos but the re-tagged tracks are still in the list. Sonos refuses to update GPM properly so how do I remove these tracks or completely remove the GPM data from Sonos so I don't have tracks with the grey icon in the Thumbs Up
My Beam works when I stream music to it but not with my Samsung Frame 3.0 (55”). When I connect the beam to the hdmi arc port, the tv recognizes it’s a Sonos device and indicates that the sound is working, but no sound comes from the beam. I’ve tried unplugging everything, but no luck.
I have had my sonos for years and I love it. When my connect and my amp are playing different inputs everything is fine. But when I group them my amps volume drops to zero once in a while and back to normal, sort of fluctuating maybe with a minute between every drop to zero. ... all the time. Sometimes, the amp will not even play anything when in group. Can you guys come up with a solution for this? diagnostic number is: 752533227. Best regards Christian
Hi I've made some changes to my wifi settings replacing apple airport express with Google wifi mesh system. However now only 5 of my 8 (7 connect amps / 1 playbar) zones /rooms are now appearing in the app. I've completed the recommended steps like rebooting the router to which the 3 missing zones (2 connect amps / 1 playbar) were connected to via wired ethernet and the Google wifi system and then plugging out and in the connect amps but this has not resolved the issue. My diagnostics confirmation number is 645571336 Thanks
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