Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Have problems with play bar audio when watching tv. Have changed the optical cable, and rechecked connections. When watching tv, audio input is from tv to playbar via optical cable. the audio will start to skip at random times. If I flip the playbar around or set it down with a little force the sound becomes clear. Like a loose connection inside the play bar. Sometimes the skipping will start when changing inputs on the tv ( like Netflix back to cable) It’s not the optical cable as u can unplug and plug back in but the audio still skips I can always get it to clear up after fumbling with the playbar FYI when the audio starts skipping I can switch the tv speakers back on and the sound via the tv speakers is clear. The audio from the sound bar is still skippyany ideas? Can it be repaired?
Sonos, you may think your updates are important but don’t disable my surround sound. Not only that but the update is not successfully updating, so this causes me to have to stop what I’m doing to troubleshoot. So, you forced an update on by disabling my surround sound and then the software doesn’t actually install. Wow. Next time, my advice is don’t do it again.
I have recently been having problems with my full sonos system being unseen on my app and I cant reconnect. I have tried re-installing the app, switching on and off the internet router (which did re-engage my system for a short while, ½ day) and switching the sonos units on / off.Anyone any ideas what is wrong??
Hi, I was recently bought a Nest WiFi, until I connected the system my Arc work excellent. Now I trying to make the same with the Nest and the Sonos don’t open the temporary WiFi during the setup. I was also tried connected with wired to the Nest and I saw the device but can configure it. I was tried to connect connect to the Sonos account from add device in the google home app but it’s saying there no option to was it in my country. please your help
Hello,so I’m currently developing a music service and testing it via customsd. The integration in the controller app is working (iOS App & Windows Desktop App) - so I can browse - but I can’t get a Player to play any track. I keep receiving ‘unable to connect’ errors once I hit the ‘Play’ button in the controller. I can see on the service side that the Player sends a getMetadata and a getMediaURI request, and the SOAP responses delivered by the service are identical to working examples from another source; however, the Player seems unable to process them. I am kind of stuck, and I guess what would help me are the Player logs. Is there any way to get them? Any feedback is highly welcome! Many thanks in advance, and kind regards,Florian
My Symfonisk speaker was working fine until a few months ago. Then it started to not being visible from the app (or being seen over AirPlay2). Only after force killing and restarting the app a few times the unit would wake up and become visible. Now this is not happening anymore, so I decided to reset and reconfigure the unit. The app finds the unit and seems to start configuration (sound is playing) but after a while it says that it lost connection, to power down and then on again the Symfonisk unit. Went through the process many times but always same results. Things already tried based on other posts found in the community: moved speaker closer to the router connected speaker to router via ethernet cable deleted and reinstalled app on my iPhoneDoes anyone have an idea of how to solve this problem?
Playbar / LG TV / Netflix (Dolby) issue: Subtle, regular clicks/glitches from Playbar watching Netflix with Dolby sound
Hi,I’ve noticed this problem on certain Netflix shows and it seems related to Dolby (Atmos). I know I can’t get Atmos to the Playbar due to its optical connection and I’m perfectly happy with the sound other than this subtle, but annoying, issue. Any suggestions?
Hi, I have aquired a Used Sonos ZP80 and added to my S1 system, after it added it showed update available but when I try to update it states the App needs updating but My S1 app is up to date.Now even if I power off the ZP80 it states my app needs updating every time I try to add a device. My app version is 11.2.9 Build 57688280My other working ZP80 is Version 11.2.9 Build 57688280.the newly added ZP80 is version 9.3 Build 47259120. I have used 2 ZP100s and another ZP80 to add bought from the same person. Any advice much appreciated.Mark
I have a Visio smart TV with a Beam attached. All works fine … except that after any power outage (utility induced or me just pulling the plug) and power coming back on … the Sonos speaker switches the TV on. Something of an issue when no-one is home, possibly for an extended period. Connection is via ARC. Workarounds are obvious but is this the expected behavior? If not, which settings are causing this? Thanks all.
Sonos speaker not allowing me to watch live streamed video - causing the video stream to skip and repeat like a broken record
My brand new Sonos speaker not allowing me to watch live streamed video - causing the video stream to skip and repeat like a broken record. When I switched to my laptop’s internal speakers it resumed playing just fine.
Ok, here is a weird one, I’ll lay it out as simply as I can, moved into a new house:Router is at the front of the house. 2 x Play 1 in a Stereo pair (Bedroom, upstairs) 1 x Playbar (Lounge, downstairs) 1 x Play 1 (Summer house, at the far end of the garden at the back of the house). All speakers connected via wifi, nothing wired in.The bedroom pair and the lounge playbar are within the strong wifi signal zone.The summer house speaker is riiiiiiight at the furthest point of the wifi, right where the signal is about to drop off and sits at ‘poor’. Sometimes it does drop off completely, thats how far away it is from the router.Now, the system used to work fine but in the last couple of weeks (since I updated the app), performance has been tricky. Essentially the app can’t find the system at all - but only if I open the app in the house where the wifi is strongest. If I open the app in the summer house, ie right on the cusp of having no wifi, I have zero issues. The app finds the whole sy
Hi All, In the process of moving house and packing bit by bit and I have come across an issue with my Sony TV (KD-49XE9005). I have a Sonos Beam that produced the sound for it and after having packed the Sonos away my TV won’t switch on, via remote or buttons on the TV and I have tried a 5 second power button reset - nothing. The TV worked just prior the unplugging and everything else is as it was previously which is just the power. The Beam was connected via the ARC. I've tried plugging the Beam back in as well as changing the fuse in my power socket and still nothing. Anybody have any other ideas or know what the problem is? Any help appreciated. Thanks
I have the black subwoofer that has the single button on the front. When I plug it in no lights or anything appears on the front. I have tried another power cord, tried holding the button on the front and plugging it in. Nothing works. 1k for a few years… do you have any ideas?
Hi,I’ve encountered a strange problem since I switched to the S2 controller.I have a folder with audio books for my kids. All the books have meta data with track number, artist, album artist, album, genre and year. In the old S1 controller everything was fine and dandy.Now 3 of the books are causing problems:1 book doesn’t show the entire album name, just a small part of it. 2 books doens’t show all tracks and some of them are mixed up. In the S2 controller they are even listed as track 1 a couple of times, track 2 a couple of times etc. It’s only with these two books I’ve encountered this problem.I’ve checked the meta data with a couple of different apps and programs and they all check out correctly.Again, in the old S1 controller everything worked perfectly. Anybody with an idea on what’s wrong? Thanks,Anders
Hi, I have some Sonos Play:1. One in the kitchen and another (two in stereo mode) in the living room. When I play or pause in kitchen, the living room starts playing or pause too, but they aren’t grouped. In this case each room with its own music using Spotify.The opposite does not happen, the living room players do not interfere in kitchen player. It seems a bug. How can I fix this?
I recently moved, so I’m setting up my system again. However, I’m having a strange issue. I have 8 speakers (9 but one setup is stereo Sonos Ones), all latest generation. The main difference between this new system and my old system is that all the speakers are WiFi until I can get some wires around the house. My old house had several speakers wired (not with SonosNet).I’m having two issues. First, sometimes one controller won’t see all the speakers. For example, my computer right now only sees 5/8 speakers, but my phone and iPad sees all. Come back an hour later, and things will change. This setup was an absolute rock for years prior (I’ve been using Sonos since the the year of their founding). I’ve toyed with STP, RSTP, rebooting switches, reboot routers, rebooting EVERYTHING, reseting speakers, etc. Nothing seems to impact that over time controllers lose speakers and then find them again.The second issue is that I can’t reliably join. For example, I have speaker Family Room and anot
We have a Beam setup for the TV. We bought a Sonos One (let's call this One A) also for the same room to create a ‘room’ but the One kept dropping off the network. I found a way of joining the two for listening to music but not really surround sound. We then found out to create stereo properly you need two of the same device. We bought another Sonos One (this is One and have successfully connected Sonos One B to the app and system but now One A won’t connect at all. I’ve reset it and gone through the setup and it comes to a screen on my phone that says it's added but may not feature in the system so should unplug and replug it in, but it doesn’t appear after that either.What should we do?
Dear Support, I am facing an issue with Sonos. We have installed new WD My cloud HDD. The issue is that when we share the music from NAS with Sonos its showing an error which is “ Sonos was unable to share the Music folder. I have also follow the all steps which are enclosed in the link.
I have two playbars (amongst other units) that both show up in Sonos app that work fine. However, when I log into my account on Sonos.com only one of them show up. All of my other equipment, Move, Roam, Amp x 2, Connect x 2, Sub, and Boost all show up. Anyone know why my 2nd Playbar doesn’t and how to get it to appear?
Hi allSince about a year prior to JAN 2020 I am using:sonos beam 12.2.22x symfonusk satellites 12.2.2Sony KD75XF7596 For some reason now the system is only now and then activating the surround speakers. it used to play everything even ”false” surround from old movies or youtube, recently i tried the tv settings (audio options on remite) which helped and activated but now it is no longer working with everything. Only when a new movie or source it is active it is soo frustrating that my gear just gets disabled due to an app update.. anybody has any idea? bestTom
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