Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi,When my router restarts only 3 of my 6 speakers are found in my system. Can you tell me what I need to do be able to get all 6 back in te system without having to restart them?I wonder if I have done something wrong on the initial setup. units that appear automatically in app:1 Amp1 Play:51 One Units that need restart after router restart1 One2 One SL Hope you can tell me what i'm doing wrong.
Hi,I have a gen 1 play 5 and gen 1 play 1 in my apartment. Ive noticed that a a couple times when my speakers are grouped, suddenly my play 5 will just stop playing audio, but I hear my play 1 in the other room still going. This has only happened a few times and every time its just the last 10 seconds or so of the song. Then it will start playing the next song like nothing happened. Anyone else have this happen at all? Any potential fix?
HiThis is a bit long but; if you continue reading, it may save you headaches with Sonos and get you back online “with a quickness" given a similar situation. Note: My Sonos is in wired mode via Boost module.This is just a one-off solution that may save you time prior to rebooting router (which can have consequences for other internet dependent devices in your home) and/or unplugging all Sonos. It does not circumvent other tried and true solutions already presented in this community.While listening to SiriusXM (Room/Speakers) via Sonos Amp with Sub and Def Tech speakers all went silent! First thought was to open the Sonos App (S2) on my iPhone 12 Pro Max and restart the stream. To my surprise my system could not be found???I’m not one to immediately start unplugging speakers and re-booting router. So I checked the LED status lights on all my Sonos equipment and they were all White. I was even able to command Alexa; via another speaker, to start SiruisXM stream to the Room/Speakers.I the
Hi, I stupidly managed to drop my Move speaker, only about six inches and it fell across the charging base slightly denting the front grille cover annoyingly. It still seems to be working ok, but I notice when I dock it onto the base I can see a small amber/orange light come on inside the casing at the bottom for a few seconds. I haven't noticed this before, is it anything to be concerned about?
Trying to point the Android Spotify app at my Sonos speakers. The speakers show up but are grayed out. (See screenshot.)I was told some time ago that having a mesh WiFi system was the problem so I switched back to Sonosnet. Availability is still inconsistent.Diagnostics are 487564716. Thanks!
This has been an ongoing problem for a while now. I have observed that I always have trouble connecting from Spotify on my computer (or my mobile app) to my Sonos system a short time after using my TV connected to the original Playbar (via optical TOS-Link cable) and configured with 2 Play 1 surround speakers. This is not just a problem connecting to the Playbar setup, but once this happens, I cannot connect to any of my other speakers throughout the house either. I have 2 other Play 1 in a stereo pair, 4 standalone Play 1, and a Move. Spotify fails to connect to any of them after turning off my TV and starting up Spotify. I typically attempt to connect to the Playbar/surround setup first, but once this fails, all other speakers just hang there in Spotify waiting to connect, and never succeeding. Everything is on the latest firmware (as of Jan 2022), but as I wrote earlier, this has been an ongoing problem (more or less ever since I have had the setup, which is going on 3 years now).
I upgraded the controller yesterday to 14.6 (mac) and now my Sonos Five won’t connect. I have two other Sonos Ones that are connecting no problem.I tried factory resetting and reconnecting. That *worked* for completing the in-app process, but then at the last step it said something like “Your new device may not appear in System; if so, unplug and replug it back in.”It didn’t appear; I did unplug and replug; it still does not appear in the app.This is very frustrating. Any idea what’s up and how to fix it?
IT’S IMPOSSIBLE TO SPEAK WITH THE SUPPORT SONOS OR SOMEONE WHO HELP ME, PLEASE I NEED URGENTLY HELPI BOUGHT A SONOS ARC ON NOVEMBER 2020 VIA WEB, ON FEBRUARY OF 2021 SONOS SEND IT TO ME, 3 MONTHS LATER... I ALREADY BOUGHT A SONOS ARC, AND AFTER A DIFFICULT WAY TO CONTACT SONOS SUPPORT I RETURNED THE PRODUCT AS AN EMAIL REQUESTS OF SONOS.I HAVE ANOTHER MAIL CONFIRMING THE MONEY WILL BE BACK IN MY ACCOUNT IN 15 DAYS. AFTER 45 DAYS I STILL DOESNT HAVE NOTICE OF NO ONE AND MY MONEY ITS NOT BACK, I WRITE E-MAILS TO SUPPORT PAGE AND I HAVE NO ANSWER. PLEASE I NEED SOMEONE TO CONTACT IN SPAIN AND SOLVE THE PROBLEM
I have 2 Sonos 1 speakers, one upstairs and one downstairs - had about a month or so. I’ve been playing music using Airplay on both speakers, when suddenly music cuts out and then random music starts playing. It appears to be from a Pandora account, but no songs or stations that seem to be on my account. Nobody in the house has told Alexa to play anything- it just happens automatically. It keeps happening now over and over after a few songs play. I re-authorized my Pandora account, but it happened again. I don’t understand how the speakers can just start playing something else without my interaction - even if it were my Pandora music. There’s been no internet service disruption today, although there was a couple days ago. But nothing happened on that day.
I recently bought a Roam for use outside. I’ve paired it with the app, however ever since I’ve done that we’ve had issues with our existing Beam showing up as an audio destination. It just seems to randomly disappear, and turning off the Roam does seem to help it come back. We had zero issues with the Beam until we added the Roam.any ideas?
Unable to pair Sonos Move with my device on bluetooth for the first time.I confirmed both are on the same wifi, software is updated, switched off and on the router, disconnected the app and turned on again. The chime and blue light turns on and then pressing again the button turns to blue light flashes. I tried several mobile phones and none can find the Sonos Move so, unable to pair.On wifi mode works well, never had problems.Can anybody help?
I have two sonos one speakers grouped together, one downstairs and one upstairs.The one downstairs was dropping out every now & again which was really starting to get on my nerves. I put up with it for a while but eventually enough was enough. I thought you spend all this money for a high end system & it don't work as it should.Luckily my bro in-law is a I.T technology installer & when he visited I asked him to dive deep, alot deeper than i ever dare to go in my settings & set up.He did find that something was not quite right when he ran some tests.We tried a few different things, settings within my wifi router which didn't really make a huge difference. Also resetting the speakers from scratch.Long story short through trial & error we found that the energy smart meter box that tells you what gas & electric your consuming was the culprit. (Too close maybe)We unplugged it & powered the unit off, hey presto the speaker is now stable & working perfectly.My
Sonos seems to be getting more complicated everyday: It used to be so easy.I have 2 room speakers set up perfectly and I added a move with a boost.Everything worked fine then it went down when someone unplugged the router…Re-plugged the router and the rooms came back but I had to reset the move, it came back on and played music for 30 seconds then ‘offline’… this has happened 6 times and I can’t get it to continue.On the app it shows the music playing via the little ‘bars’ but nothing from the speaker after 10-30 seconds… it works for a second then goes offline???What do you suggest?
Play 5 Line In from TV - Works Fine but Other wifi Play 5's in paired group drop on pause.I just have to add to Paired Play5’s to group of the Line In then it works fine again.Very frustrating. They’re on channel 6.They never drop when on music from TuneIn etc, just TV and only when silent.Do I have to purchase a soundbar to sort this issue or will an optical connection to TV sort this issue out?
Diagnostic: 1931005545I have a Deezer playlist (a Deezer Editor one, not a personal one) which has a song that cuts out after 30s every time it gets played. No problems otherwise. How do I get the system to "refresh" this song?Playing the same song on my phone in the Deezer app gets me the whole song, so the source material is good.Thanks
Hello, so I got my beam 2 sometime last year and I hooked it up to my 4K Phillips Smart TV which I use as a tertiary monitor on my PC when I want to watch a movie or an anime or something. For the first few months it worked flawlessly, but one day it started to drop only certain sounds from whatever I was watching. For example, background music in a show would not play unless two characters were speaking. Any time there was a gap in speech the music would stop. This has also happened with some background noise such as rainfall. I’ve tried factory resetting the device but the issue persists. I have tried removing my PC from the equation, and using the beam solely with the TV, and that seems to fix the problem, it works perfectly fine until I hook my PC back up to it. Any help would be appreciated
Hey there,I recently set up a Sonos system (four Ones, one Move, one Port) in a friend’s house that uses a router and access point for Wifi. Everything’s working great except when Port is leveraged for vinyl, then Move constantly cuts in and out, while the Ones and my powered speakers (fueled by Port) work fine. What’s weird is this doesn’t happen when all the units are leveraged for streaming. Move is happy to play along then.Sonos photo support suggested it’s because Move is likely connecting to the access point, while the rest of the system is connecting to the router. But I don’t understand why the same problem (Move cutting out) wouldn’t happen when streaming.I have increased Delay to Max and Compression (not ideal, but) to Automatic. This helped a little but the dropouts are still happening.Thanks in advance for any insight!
Hi have a new WiFi hub and have followed the instructions on the sonos help page to set up via move or through wired into the hub directly and neither has worked. Sonos Move fails at the point it says it’s opened its own WiFi and I need to click on this but nothing is showing up as an option on my WiFi list and then when you try the alternate option to set up via cable into the hub it isn’t finding the device I have plugged in. Any ideas to how to get me back up and running? thanks
Hi everyone,I have two tv setups at home that both produce a strange issue of unreliable sub audio levels. My living room and my master bedroom each have a Sonos Arc, and Sub. Both setups are wired over Ethernet, with wifi disabled (my own obsession of signal reliability), and have been trueplay tuned. Everything works great other than most of the time I don’t hear enough bass, so I go into the room settings and manually increase the sub audio level. Where it gets strange is the sub audio level will at some point in the next day or two reduce back down to a low, and inaudible level. For example, if I increase the sub audio to +10, at some point I’ll notice the bass is low again, go into the settings to check, and the sub audio will be down to -1, -8, or something like that. I have since tried removing Ethernet and enabling wifi to test at the suggestion of Sonos support, issue persists. I will also mention that both rooms get used for both tv audio and music regularly so lots of switc
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