Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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when I unplugged my play one speaker and moved it to a different electrical outlet, I believe it said unable to play when I tried to play it. So I gave up and moved it back to its original location and now the product doesn’t even show up. The Sonos support says to go to settings and select find my missing products under support. But when I go to the support option I get a blank screen popping up.It’s not totally blank, it says support but that is all it says – there are no options listed. It seems to me moving a speaker from one location to another should be a relatively easy procedure. Please help. Thank you
I have a Play:5 Gen 2, updated to controller S2 latest release. It’s connected via line-in to Samsung television in the family room. We find that annoyingly often, turning the television back on (from standby) will result in no sound playing. To solve this I have to launch the i-Phone app where I see the ‘play’ icon is displayed besides the Family Room bar at the bottom. Tapping this (sometimes a couple of attempts are needed) changes the play icon to a ‘stop’ icon and the sound returns from the TV.Things I’ve tried over the past year to resolve this permanently:Updating the app on the i-Phone Updating the Sonos app on the PC (Windows 10) Restoring the Sonos to factory default and redoing all the i-Phone waving around, media library connection etc. Trialling various setting combinations for Source Level (currently Level 2 A/V Component), Audio Delay (currently medium 113ms) and Autoplay (currently with Family Room selected as Autoplay Room, Use Autoplay Volume toggled on, Autoplay Volu
Hi, I've changed the password of my Wifi after which I can't connect playbase anymore with WIFI. Used ethernet cable, updated, but the app can not find the device.When I unplug and replug it, hodling the play button it does not flash orange. Only when I let it go and press it agian. It does not go back to factory settings as far as I can see.Now i'm reading these threads and see all playbases are being replaced. Is this a hardware fault, how can a update result in replacing all hardware (just a question from my side).I'll run diagnostics tonight and send the code.
I have a Sonos beam speaker connected to my hi DEF projector when I connect my other Sonos speakers to the beam I have a constant drop outs of sound. I have two sets of Sonos one speakers and one set of Sonos play one speakers all on my Apple extreme network. I also have a satellite Wi-Fi router that I am not using the network but it is active. What can I do to stop these cut outs? I’ve already change the channel on the Apple extreme router twice. Thank you
Bonjour à tous. Je suis Français et m’adresse aujourd’hui à la communauté car mon problème semble insolvable : Depuis plusieurs semaines il m’est impossible de mettre à jour mon système SONOS sur l’application SONOS S1 sur iPhone, iPad ou Imac. J’aimerai ajouter un service de musique, APPLE MUSIC et je ne peux pas. J’ai en permance le message : “PROBLEME DE MISE A JOURUn Problème est survenu pendant la mise à jour de votre système Sonos”Code d’erreur 1101” Ce code d’erreur signifie que vos appareils Sonos ne peuvent pas se connecter aux serveurs Sonos. Je précise que tout fonctionne sur sonos hormis ce problème de mise à jour. J’ai accès aux pièces et à mes services de musique déjà installés.J’ai essayer de :Redémarrer mon système et mon modem. De réinitialiser mon modem et mon système sonos de connecter l’un des éléments en filaire (un par un) La hotline Sonos n’a pas trouvé le problème en remettant le problème au niveau de mon fournisseur internet ORANGE. Ce dernier me dit que tout
I’ve been listening to channel 793 Court TV on Sirius through Sonos and today it says channel is no longer available. On their channel lineup it goes from 792 to 794. I know this is a Sirius issue but their customer service is awful. Does anyone know what is going on please? Thank you.
Sonos,Please could you help diagnosing this problem?Diagnostics 630590368 & 281656925 illustrate I hope.Both players have fixed ip addressesRight player has a wired connectionBoth have wifi connection onWifi Channel 6 is being used (neighbours are mostly on channel 11)There are no other Sonos products in the house.strangely (to me) the player can often still be reached on its address (http://192.xxx.xxx.116:1400/support/review) even though it’s not playing.Diagnostic 1594625123 illustrates.The player ‘sorts itself out’ after a while and the stereo pair reappears (L+R). Power cycling also fixes things when I’m not feeling so patient. Diagnostic 2023556715 illustrates a working system. Unfortunately it’s not long before the Right player drops out again. Thanks.
Hi everyoneI currently have a system which uses the Arc as a front speaker and two Sonos Five as rear speakers. Now I wanted to add an Amp which is supposed to be used as an input for my record player and is currently not used to add any stereo speakers. Unfortunately I cannot get this to work.When I want to configure the amp it just gives me three options:Use Amp as stereo speakes Use Amp as front speakers Use Amp as surround SpeakerNon of these options let me just integrate the Amp in my existing system and use it as an amp for the record player and input to the system. Am I missing something?Thanks in advance for any help. Edit: OHHHHHH i figured it out. Not very entuitive but maybe I had a stupid moment.
We use our sonos for our patio area. Has always worked great until this year. Sonos shows the sound playing but there is no output. I factory reset the system multiple times, updated the Sonos S1 app, installed the Sonos 2 app (says it’s not compatible), and tried a few other things. Any help is appreciated !
Cannot conncte to Sonos after hours of troubleshooting attempt. Any one had the same issue before? The system worked fine for years.There was an issue for the connected Wifi some point and no devices could connect to it as SSID dissapeared form the list of SSIDs.During the time of Wifi dissapearance, the Sonos devices worked on another Wifi NW.After rebooting NW devices the dissapeared NW came back. Tried to have Sonos back to the old Wifi NW. ‘Fix it’ ended with ‘Cannot connect to Sonos’ message. S2 app was reset and Sonos devices all rebooted but it did not change anything. Used App is Sonos S2, Sonos one SL x5 installed. Cisco router → Cisco Switch → AP → 3 SSIDs → Sonos Boost
So when I start playing music or skipping tracks music seems to be instant on one or two speakers, then over a few seconds jumps to remaining speakers. Often it starts on all, but then cuts out on some before restartingI have tried with Sonos net on and off, wiring one speaker or several, different combinations but to no joy.I have submitted a diagnostic:292871884My router is an asus rt ac86u.i only live in a flat and have great WiFi coverage. Also use ring, hue, smart things, which all work great.Anyone got any suggestions?
So everyone know my system:2 - One SL1 - Sub1 - Arc barTwo weeks ago my landlord changed the wifi access in the house. Due to traveling I have not been able to change my Sonos system over until two days ago. When using the app, I was unable to get the system to switch wifi connections. So at that point I removed it all and tried to start over. Well that did not work. I can put one of the four items on my network, but then none of the other three will connect. I keep getting the same error each time:“Your Sub has been added, but may not appear in the System tab. If so, unplug the powercord and plug it back in to finish the setup from the System tab.”.But when I go back to the system tab, nothing is there but the one speaker I have connected. I have also tried to factory reset the speakers, with no success. Can anyone help?
Hello everyone, this has been kicking my butt for a while now so decided to reach out. Have had my gen 2 play 5 connected to my system for years now and a month ago it stopped wanting to work on Wi-Fi, only plays when using an Ethernet cord. I’ve tried resetting it to factoring settings, rebooted router/modem etc with no success but all other speakers are working just fine on Wi-Fi. Submitted a diagnosis 1990799554. hopefully I can get this figured out. Dropped my play 1 and now rattles horribly with any amount of bass, I guess I can hop on YouTube to try and take it apart to see what’s going on?
I have been struggling to get 2 One SL to link to Beam as rear surrounds. Had them working fine for about 30 minutes, now I can’t even see them in the Sonos app, have tried factory resets and also numerous power downs. I am on a BT home hub and have tried rebooting that. I am staring down the barrel of a wasted £360.
Hey there,I recently set up a Sonos system (four Ones, one Move, one Port) in a friend’s house that uses a router and access point for Wifi. Everything’s working great except when Port is leveraged for vinyl, then Move constantly cuts in and out, while the Ones and my powered speakers (fueled by Port) work fine. What’s weird is this doesn’t happen when all the units are leveraged for streaming. Move is happy to play along then.Sonos photo support suggested it’s because Move is likely connecting to the access point, while the rest of the system is connecting to the router. But I don’t understand why the same problem (Move cutting out) wouldn’t happen when streaming.I have increased Delay to Max and Compression (not ideal, but) to Automatic. This helped a little but the dropouts are still happening.Thanks in advance for any insight!
I have asked before and even been pinned to supposed answers but they seem to be above my pay grade. I cannot seem to get my Sonos system to update with new Playlists or all my playlists. I have updated the music index. This seems to be something that should be a simple update. Can anyone walk me through it in layman’s terms?
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