Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I created a playlist and went through the menu to add it to the library. It shows up in the Music Library/Imported Playlists section with the correct names, but when trying to play anything they all say that the file cannot be found. Checking the file it's pointing to the correct location for the audio file, and plays fine in other audio applications.
I have an older TV (Vizio E550i-A0) that I hooked up to my new Beam via HDMI and everything seemed to be working great. However, I soon realized that I was having troubles turning the TV on. I first blamed my Harmony remote, but then I had the same issues with the manufacturers remote, and even pressing the power button on the side of the TV would only occasionally turn the TV on. After trying a bunch of ideas (switching the outlet the TV was plugged into, using or not using a power strip), I eventually decided to disconnect the Beam since it was the only change I had recently made. As soon as the Beam was out of the picture, the TV worked normally again, turning on and off every time I used the remote or hit the button. Adding the Beam back in caused the problem to immediately return. So, I've now resorted to using the TOSLINK/Optical Audio adapter to hook the Beam up to my TV and forego HDMI ARC (which requires CEC on my TV). This solution works well for me, but I just wanted to g
Very frequently, since I paired both my Sonos one speakers I’ve found when I airplay songs, the right speaker will always stop playing. As the left continues. I’ve noticed this only happens when I airplay from apple music. Can this be addressed in a future update?
Can anyone help me with this? I only bought my Beam yesterday. I am very impressed with it, other than this annoying noise coming from the high freq speaker on some notes. This cannot be normal or acceptable from such a high end speaker?? Im wondering if it is faulty! Thanks
I want to connect a Sonos Connect to a stereo amp I have that has an output of 110w RMS per channel, which in turn is connected to speakers that have a rating of 60w RMS. Once the volume is set no one is able to change the levels unless they have a key to the cupboard and a screwdriver. I intend to set the amp at 40% to ensure there is no damage to the speakers, but how much of an effect does the output level from a Sonos connect have on the overall volume?
I’m struggling to set up my new Beam. I have a Samsung telly and a YouView box. I’ve not been able to get the Sonos app to find the signal. I’ve tried using the ARC socket and the optical output. Bizarrely I did get sound for 2 secs when I unplugged everything. Any ideas please?
Hi, I just installed an LG B7A OLED TV and seem to be having nothing but issues with my Playbar. First, I started to experience crackling and buzzing, identical to what was posted in this thread: https://en.community.sonos.com/troubleshooting-228999/playbar-crackling-buzzing-6794206 I contacted Sonos and support ended up sending us a replacement unit, determining ours was faulty. (This was out of warranty, so cost us $200). I just installed the new Playbar and within minutes of use, the issue was back. I also replaced my optical cable so clearly the issues wasn't with the cable or playbar. Second, I have horrible lip sync issues with the LG OLED. I'm an Xfinity customer, so have my Playbar connected directly to the TV; Cable box and Apple TV 4K are connected via HDMI directly to the TV. I've tried playing around with the various settings; nothing seems to work. Any suggestions?!
I have a single home network, but I use 3 WiFi routers to create 3 zones - one on the north side of my house, one on the south side, and one in the backyard. All my Sonos devices work fine inside the house, in zones 1 and 2. But, I cannot get a Play:3 Speaker to work outside in the backyard. Although the space is more than 100 feet from the house, I’m putting the speaker within 5 feet of the zone 3 router which is hard wired (Ethernet) back to the house and produces as strong of a signal as the two zones inside the house. Why will the Play:3 connect to either zone 1 or 2, but not zone 3?
One of Player 5's decided to not be able to log onto the wifi. Sonos said that I should return the faulty speaker and they would replace it. That was 10 days ago, I'm still waiting for my DHL shipping labels. After contacting Sonos a few times to check what the delay is with me not receiving my DHL shipping labels I have been told that DHL have the delays. Sonos it's your problem. Don't pass the buck - sort out what ever is happening with the business relationship with DHL and Sonos. As a customer it's not working.
Hi All, I recently bought a SONOS beam and initially it was excellent. Then I think it was after a firmware upgrade it keeps stopping responding. It's plugged in to the TV on the ARC HDMI and works most of the time but increasingly we turn the TV on and no audio comes out of the soundbar. The soundbar isn't visible in the SONOS app and the TV doesn't think it is there at all and the only way to resolve the issue is to turn it off and back on using a full power cycle. Has anyone else had this happen? Has SONOS published anything about this happening and they are working on it? Cheers, Mart
Please do not respond with issues related to my WiFi or changing my WiFi channel as none of these “fixes” help or are relevant. If I play music via Apple Music I have no issues. If I play music stored on in my iTunes library via my ihone or iPad the tracks skip or stop altogether. This issue never used to be the case. Can you please tell me what has changed, why this is happening and how to fix the problem. My diagnostic number is: 206697955. Many thanks.
I had a playbar that went bad on me and received a refurbished replacement. I have set up that playbar and I typically group it with some other speakers to get even TV audio throughout my rooms. Since I have gotten the new playbar the TV audio will randomly drop off on the grouped speakers. It happens in a way where I will lose a one or two words in a sentence every 2 or 3 sentences. I thought I was finally done with my speaker issues and now this is happening. I ran a diagnostic. Here is the number 689251101. Please help.
This only began within the last week. Sometimes on TV start the beam will not out put any sound until I power cycle the beam. The TV seems to see it properly as an hdmi sound out but no sound is coming out of the beam. Also, occasionally during use the tv will intermittently switch away from hdmi arc for a few seconds and use it's internal speakers and then return to the beam. Doesn't seem to be anything causing it. I've gone hours without the speaker switches and I've had periods where it'll switch every minute or so. After the most recent dropout I submitted diagnostics: 1934054959 I had commented on another post with a different diagnostics confirmation number of the same behavior: 204080208
Tips for common Sonos problemsself-help
Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to start if you are encountering an issue with your system, you may find that we have not been able to cover your specific issue here. If you find that to be the case, you can Search the community , or start a new topic here. Looking for a quick fix? Try these steps first: 1. Reboot your routerReboot your router by unplugging the power cable for 10 seconds and plugging it back in.2. Reboot your Sonos playersStarting with any Sonos products that are wired to your router with an Ethernet cable, unplug the power for 5 seconds and then plug them back in.3. Quit and reopen the Sonos appForce quit the Sonos app and reopen it. Still no luck? Let’s look at some specific issues... Check the status of the most popular music streaming servicesStreaming music to Sonos requires the streaming service to be operational.Click the link above to find out if the servi
[img]5ea3ca9c-8394-4f49-b40c-03c3d8dd4bc7.jpg[/img] In the Sonos app (Mac desktop), under 'Group Rooms' and 'Select rooms to group', what is the difference between a groups box that has a white checkmark with a blue fill background and a black checkmark with a white fill background? Upon initial selection, all boxes have white checkmark on blue box. At some point, the boxes on select groups (typically the same groups of speakers) will change to black checkmarks in white boxes. Frequently, but not always, the speakers in the group with the black checkmark in white boxes will no longer play.
For some reason my Tunein radio stations have stopped playing this week. I set up a Wellington station in Tunein, (More FM), and it has been working flawlessly for the last year, but suddenly on Monday this week it stopped. To try and rectify the issue I took the station out of 'My Radio Stations' and went to select directly from Tunein, but it just tells me 'Unable to play Radio station'. It is not just More FM, , it is ALL the stations listed for NZ. I reset the router as some forums suggested that was a fix, but it didn't help. I rebooted my computer and also looked for updates to my OS and SONOS, but I have the latest version of everything. My computer and SONOS Connect AMPS are all hardwired to the network. (But even switching them to wireless didn't help). It is worth noting that Spotify, Deezer and even Alexa still all work perfectly and play through the SONOS Connect AMPS and the APP, it is just the radio stations that seem to have an issue. I sent
Hello, I have a Sonos connect wired into a Denon receiver Avr-x2100. This used to work but has been off and on for about a year and no longer works. I have the connect wired in directly into the router and have tried a number of inputs in the receiver. The sonos app shows it is playing music but nothing comes out of the wired speakers in the receiver. The output on connect is wired into the I put on the receiver and I have tried cable sat, blue-ray, dvd and still no luck. I can play over the WiFi directly from my phone connecting to the receiver but ideally I would like to connect other sonos speakers and have everything play together. Diagnostic 1484163277 Thanks for your help.
Previously was working fine, now i get message "Playback from spotify was stopped because playback was started from another room or device. Spotify limits the number of simultaneous audio streams you can access from its service". I saw conversations about this 4 years ago. The thing is.....there are no other sonos devices with music, let alone spotify being used. I deliberately cleared all music from other devices yet the message keeps appearing. no one else is using my spotify account. Does anyone know why? Any solutions?
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