Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
- 23,711 Topics
- 115,666 Replies
If I stream anything to my TV via chromecast and hit the side rocker volume keys, it appears to adjust the particular app's sound up and down accordingly. However, nothing actually happens. It's not controlling the Sonos sound at all. The only way to accomplish this is to open up the sound menu and use the Sonos volume sidebar, which only comes up in certain chromecast apps. If I'm streaming something using my Sonos, then I should be able to control the volume for that content without toggling through menus. When I had a receiver instead of the soundbar, this wasn't an issue. It's weird that even if you mute YouTube via chromecast, it doesn't affect the volume at all. I have selected allow volume control from home screen and lock screen. I've also turned on notifications for Sonos in the Android system menu. I do not see any notification for Sonos on my home screen or lock screen. I've deleted the app, restarted the phone, deleted data, etc. Most of the time, there isn't even a Sonu
I am running a zoneplayer with a sonance 275amp to wired outdoor speakers. Even at full volume the speaker output is quite low (fixed and variable settings tested). When I connect another source, like an iPhone, to the sonance, the volume can go dramatically higher. I’ve tested with two different zoneplayers and two different amps and the result is the same. Also tried different cables. Leads me to believe the line out on the player is the issue but not sure. And there is no line in being used where I could adjust the line in. Has anyone had a similar issue and figured out a resolution?
Listening to BBC R5 Xtra, and the station just dropped out (this has happened a couple of times before); Sonos app on Android phone shows as nothing selected to play. Reselected R5 Xtra, Sonos app shows this, but no streaming happening? Have sent the following diagnostic report to Sonos: Your confirmation number is: 900778956
I'm getting continual dropouts when tryign to play BBC Radio 2 or Radio 4 through my Sonos today. Dropouts are occuring every few seconds and last from a couple of seconds to up to a minute, making it totally unlistenable. Other TuneIn stations seem to be OK. Anyone else having this issue? I've just submitted diagnostic 54046654 in case it helps
Hello, does someone encounter Volume problems with this sample? https://mega.nz/#!CmAQQaRb!EByUHDdWKW4-dY4k10rVOtrdqxrzHw03Nu9fsTatpf4 If yes, please create diagnostic file and get in touch with support. Action/Music is extreme loud for some video files. I created a thread in german communitie and it seems i am the only one so asking you now and for german support. Regards, Tom
I am having issues with audio dropouts of about 1 second every 10 to 15 minutes while watching blu rays and also live tv but only on bbc hd stations. I have a beam connected via hdmi arch to an lg oled 55b7 tv with 2 sonos ones. Can anyone look into my diagnostic 1842013425 and see if i have set something up wrong or i have interference or something?
Hello, Been having an issue with my sonos beam where the sound will cut out for roughly 45 seconds while watching tv. The sound gets very staticy and goes silent then slowly comes back on. Seems to happen every 15-20 minutes. TV is a Vizio P55ui-B2 on the latest firmware. Diagnostics number is: 258245774
Hi guys, My set-up is a Sonos Beam with 2 x Play:3's set-up as surrounds and stereo pairs. The Beam is connected to an LG OLED B7 via HDMI ARC. The surround speakers work perfectly for all manner of scenarios including:- TV apps, Xbox, PS4, PC bit stream output, Sonos app, AirPlay, Spotify connect The issue I have is that the rear speakers do not work for PC (PC HDMI to LG TV then ARC to Beam) output when the output is stereo PCM (such as games or PC Spotify or any app that doesn't output a bitsteam). In this scenario the sound is only coming out of the Beam. Anyone have this issue and knows how to resolve? It maybe a limitation of ARC on the LG?
[b]Diagnostic:[/b] 334920798 [b]Setup:[/b] Beam and 2 Ones surround sound. LG TV ARC HDMI I’ve had my Sonos Beam for less than a month and I’ve been experiencing/hearing this strange popping, clicking and static sound since day one while streaming various apps on my Apple TV. I’ve also notice that the audio sounds hollow sometimes. Please help
Hi, We have two beams, 2 play 1s and a play 3. One one the beams is connected to the router through Ethernet. The two beams are regularly dropping off the network and require a restart with a flashing white light on the top. During playback the sound in the play 1s randomly cuts in and out every few seconds. All very annoying. Any idea what is going on? How can this be resolved. I’ve submitted a diognostic 1215465888 Thanks
I have songs playbar with sub and 2 play1 I was very happy with sound quality I did not use set because I had home renovations when I setup all set again my playbar start giving very annoying noises to the level that my wife always switching off that speaker I did all software updates / I did manufactory reset it is very strange and vey annoying , special because I paid for set around 1700£ and I was expecting it will work good
Hi, I would like to know why my volume settings are frequently being changed in Sonos, I have a large system that includes amplifiers and wireless speakers, in order of being able to cover all the house with an immersive sound effect. For that to happen, I have to calibrate each room at different levels in my Sonos app, that is a time demanding work. The problem is that if some day I check from a device (because I notice that the sound is not as expected), all the individual volume settings are once again at the same level. This have happened many times ....
I have a Living Room setup with PlayBase+Sub+LS(Play 3)+RS(Play 3). Have had it for about a year. All the sudden now, the LS and RS surround speakers are cutting in and out when listening to music (Spotify and Amazon Music), but the music continues to play on the PlayBase. This is happening more and more frequently - now at least twice every 30 min. We are having no issues with Internet or connectivity (Eeros sytem with 235 mbps download/12 mbps upload). All updates are current. Really bummed about this because we listen to music all the time. Any help would be appreciated. Also, I submitted a diagnostic ticket #895431777.
I have a Sonos Beam connected to my Sony XBR-65X900E via HDMI ARC. When watching content from my Apple TV 4K (connected to the TV via HDMI), the sound will drop out for 4-5 seconds at a time every 5-10 minutes. This doesn't happen when playing music from the Sonos app or from the Spotify app. Both the Sonos system and the TV software are up to date. It seems like this is an audio processing issue somewhere along the line, so I have tried adjusting the audio settings in both the Apple TV and in the Sony TV, but the issue persists. Help would be greatly appreciated! Diagnostics code: 736597105
I have a multi vlan network, and soon was happily working across VLAN, with multicast forwarding setup between the vlans. Its now not playing ball - ive done some packet traces, and from what i can see, the sonos controller app is now sending a broadcast request to 255.255.255.255 on port 1900 Has this changed recently? My PC related (mac) app works fine still, but the iOS apps stopped working. I have moved all the sonos devices back into the 'main' vlan, ie the same network that the controllers are in, and its all working again, but i wanted the vlan separation Thanks
Hi I just have a quick question since I'm not an expert with Networks. Every now and then one of my Sonos devices shows up with a mDNS name whereas the others sonos speakers don't. I have a LAN scanner (lanscan) so as to make it easy when configuring DHCP reservations. While completing a scan I noticed that sometimes one of the players has a mDNS name and I don't know why and just wanted to make sure this wasn't a problem or something more. This morning the Playbase was showing up with the mDNS name. Previously I think I've seen the Play5 also do so. My setup: I have quite a few Sonos speakers >20 for a large multi story house and they all run on sonosnet with dedicated wifi channel 1. They all have DHCP reservations assigned as well. I also use Apple Music (both from Sonos app and Airplay 2) as well as Amazon music (occasionally). Going back to the Playbase..I rebooted it and the name goes away?
Hi guys hoping someone can help, I have a playbar connected to a 2014 LG tv, I’ve never had problems until I recently updated to version 9 firmware. When turning the tv on it now takes over 30 seconds before any audio comes out of the Playbar, previously it was 1 or 2 which seemed perfectly normal. I’ve double checked the audio output settings and they are set to PCM (no problems previously)
Hi team, long time reader, first time poster ;) I've got 12 Sonos' in my house and love them. One thing I've noticed with the latest update (Version: 9.0 (build 44254230)) is that there is a very slight delay (noticeable to me, but not to my better half) when I'm grouping music between a Connect/Connect:Amp and my other speakers (such as a Play:1 or PlayBar+Sub). My living room is quite large, such that one half is a Playbar+Sub and the other half a Connect:Amp - when I group these two rooms for the kids there's a subtle delay, particularly noticeable with the Sub. When I group multiple Play:1's (for example, 2 sets of paired speakers) then there is no delay. I stream my music from Spotify. I've submitted my diagnostics: 1165078852 Just so you are also aware, I've actually disabled the WiFi on most speakers - I've CAT6'd the whole house and all except one speaker is wired (therefore two speakers have their wifi enabled). Please let me know if there's anything I should try.
After connecting the Playbase to my Samsung TV, the remote controler from the satellite box I used up to now (separate remote from the Samung TV Remote), does not function anymore while the Playbase is connected, assuming that there is some sort of interference with the IR of the Playbase. Any ideas on how to fix this? Many thanks.
Bug report: speakers that were previously grouped with TV have volume changed when TV volume is changed
If I group other speakers with my Playbase, then start using the TV and turn up the volume, the other speakers will have their volume changed, even though they're no longer grouped with the TV. Repro: 1. Group speakers together to play Spotify, set volume to 20% 2. Turn on TV and start playing sounds 3. Playbase will auto-switch to Optical as sound source 4. Set volume to 60% 5. Go back to speakers that were part of group and start playing Spotify Expected: Speakers remain at 20% volume and start playing Spotify Actual: Speakers are set to 60% volume and start playing Spotify (VERY LOUDLY!) Spotify diagnostics: 1826491483
Bug report: Sonos One reports not being set up with Alexa if "Alexa, play" command is used after Spotify was previously playing
If I have Spotify playing on my Sonos One speakers, then go out for a while, and then return and say "Alexa, play", the speakers report back an error that they are not set up and that I should do so through the Alexa app. If I then say "Alexa, play Spotify", they play back fine. Spotify diagnostics: 1826491483
My mini controller used to stay on top of all applications I had open. It now goes behind them when I switch between applications. Actual: - Open Sonos mini controller. - Mini controller is on over Chrome. - Switch to Outlook and the mini controller is now behind Outlook and no long accessible until I switch to the Sonos app. Expected: - Open Sonos mini controller. - Mini controller is floating over Chrome. - Switch to Outlook and the mini controller is floating over Outlook. - Switch to Chrome and the mini controller is floating over Chrome. Has something changed in an update? I can't find the release notes for the latest version. Sonos for Mac. Version: 9.0 Build: 44255050
I have been experiencing similar issues to others when trying to play podcasts from my iPhone library - stopping or skipping after a few minutes. Logs identified network disconnections. My solution: - Simply changing the channel from auto to specific channel on router did not work, after following troubleshooting guidance from Sonos. - I purchased a Sonos Boost and specified a new channel on the new network just for Sonos, at least 5 away from the router. You might be able to achieve the same without a boost if you read below on channel conflicting devices. - I moved the wireless devices at least 30cm from each other. - I unplugged anything that might be on 2.4GHz from the power - retested and no skipping detected. - With the Sonos and Router powered on, I reintroduced the other devices (cable box, Apple TV, Sennheiser headphones) - It appears that my Sennheiser headphones were the likely issue. Based on the Sennheiser article below, when powered on the headphones will look
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.