Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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My system consists of two Play:1's, Connect, and a Play:5. Several Amazon echo devices are connected as well. The music is fading in and out using the the Play:1's with Spotify. This appears to be a common and prevalent issue given the number of threads. Diagnostics were submitted: 1367284847
Replacing two Play 3 with two Play 5, changing the name of the room for the Play 5 , but same physical location as the working play 3. First play 5 installed fine. The next one ends up with a blinking orange light and a message on my app your Sonos product was not found . . . . . Try, again, . . . . For more information go to. I am wired into a play-bar. I have tried all of the tips including, try again, rebooting my router, rebooting from the play bar with Ethernet connected and then other play speakers,, force closing the app on my smart phone, yes I am on the same WiFi network. I have not done a master reset per the suggestion to not do that/ I have also connected an Ethernet cable into the Play 5, the LED behavior is a bit different with the Ethernet plugged in, the led ends up solid white instead of blinking orange but I get the same error message, not found. Should I try a master reset? Or is this speaker faulty and needs to be returned.
I have a playbar getting audio from the TV optical out. It works perfectly with my Directv and with streaming apps on a PS3. But I got tired of the hassle and power consumption of the PS3 so I moved a Roku 3 from a different TV and starting using it with the TV that has the Playbar. The Roku was always flawless on the other TV. But now using it through the Playbar I get intermittent sound dropouts, usually lasting no more than 2 seconds, usually less. I get them with all the apps I mostly use: Netflix, HBO Go and Amazon. Here's a diagnostic, if that helps. 754035830. Hope someone can help.
Hello! Hope someone can help, because this is driving me crazy. I have a Sonos setup that consists of: Sonos CONNECT x2 Sonos One x3 Sonos Play:1 x2 (a stereo pair) All dotted around my house. Wi-Fi coverage and speed is great, using two Orbi routers, and I can get 380Mb/s practically everywhere. However, I’ve long had the following problems: - Radio stations from TuneIn cutting out for a few seconds at a time - Spotify tracks skipping to the next one (Apple Music is better for me, though my wife uses Spotify) - One speaker cutting out for 10-20 seconds at a time while other speakers play fine Things I’ve tried: - New routers (I changed from Apple Airport Extremes) - Using a Sonos mesh network with one or more connected via Ethernet - Changing the Wi-Fi channel on the Sonos system - Swapping the CONNECTs around, and gradually swapping Play:1s for Sonos One units I have submitted a diagnostic: 1904767220 Any more ideas?
Got two sonos play 1s in a stereo pair and a sub. One of the play 1s are connected by Ethernet as a boost setup. Main use is using Spotify app through iOS device. Spotify runs well, and no problems, but every week or so my sonos controller can’t find the system. It’s ironic that a third party software has no issues but the sonos app does. It used to be the case that I could just uninstall and reinstall the sonos app, but that no longer works. I connect to existing system, it says success, but then system not found. I have to setup the whole system again to get it working which is a real pain. I have had two different routers in the past year, and it has had the exact same problem with both. My wife’s phone has no issue (iPhone 7plus), but my iPhone X causes these issues. Anyone have any ideas? I was warned off sonos for these issues and I ignored the warnings, but I’m starting to regret it. This has been an onrunning issue for a year.
Are you curious about our diagnostic reports and how they work? This topic is meant to help paint a little more detail around what happens when you submit a diagnostic report and when it's a good idea to do so. What happens when you submit a diagnostic report?When a user submits a diagnostic report, their Sonos system will generate a "snapshot" of their household Sonos devices and their connectivity to your local network. After the report is created, the Sonos Controller will generate a reference number that allows Sonos Staff to locate that specific snapshot. Each diagnostic report creates a different reference number, so if you submit multiple it's important to write each number down (or screenshot them for easy reference!) Keep in mind: Diagnostic reports are a one-time-use tool for troubleshooting. The diagnostic report itself does not create a support ticket and Sonos is not notified when a diagnostic report is submitted. Because of this, diagnostic reports are most helpful when
Hi All; I understand that this is a common refrain on here, and I'll admit that I have a complicated and not-entirely-understood wifi system in my family's house. Whenever we stream long tracks from an iPhone to the sonos system we risk the system fast-forwarding through the track. This is unpredictable, and usually happens somewhere between four and twenty minutes into the track. It doesn't ever seem to happen with Spotify, or when streaming directly from mixcloud. I believe that our system consists of a router plugged into ethernet which connects to a sonos device via ethernet. I'll edit this part of the post once I figure out more. I was hoping that someone could take a look at the diagnostics and see if there's any advice for us. Thanks! diagnostics: 953741444 (this is with two "skips" on longer music tracks in recent history)
Hello [b]Note: [/b]The following remarks assume you are using a Moving Magnetic (MM) phono cartridge versus a Moving Coil (MC) phono cartridge. The former being the most commonly used and the type included with the Turntables on the Sonos website. The latter introduces additional considerations. Click the link for a comparison of MM vs MC phono cartridges. https://www.wisegeek.com/what-are-the-different-types-of-turntable-cartridges.htm I’ve seen a few posts involving drop-outs when using a Turntable with Sonos. It’s not an uncommon occurrence and there are several steps that can be taken to correct the issue. These are not necessarily in any particular order: [b]1.[/b] Reset Router [b]2. [/b]Change entire Sonos from Wireless (Wi-Fi) to Wired Mode (Boost) [b]3.[/b] Reset Sonos App [b]4. [/b]Upgrade Cables [b]5. [/b]Change Audio to Compressed [b]6. [/b]Wire the left speaker to your router; if going line-in to a Play 5 [b]7. [/b]If connected to a Sonos Amp, Connect Amp
Sonos and Audible chapters. Does anybody know if Sonos will allow, via the Sonos App, for audible chapters to be selected within the Sonos mobile app and/or tracking of the last position played per sonos device? At the moment you have to control an audible book through the Audible app and have limited functions within Sonos.
I have a Playbase connected to a Panasonic FX750 TV via optical, 2 play one's as surround and a sub. i have a Virign Media Tivo box which has Dolby Digital as the audio output. I notice that the output volume through the tv/virgin box is quite low compared to when I stream music, which is not going though the tv. On the Tv sound menu there is an HDMI Audio Format giving you the option of Bitstream or PCM. When I chose PCM the volume is a lot higher than on Bitstream. My question is, If I use PCM will I get Dolby Digital 5.1 surround sound? Thanks
Hello, I have a Sony Bravia TV that I recently remounted and now I get no TV audio through my playbar. Music through the app still works great. I see the red light from my optical cable but the Sonos app shows no audio in at all. Just blank. TV is set to external audio and PCM and was working fine. The small tab on my optical port popped off, but the cable is still seated ok. At least I think? The cable is still sending light. Can anyone assist? I ran a diagnostic #81232589
New to the Sonos family as of today, purchased my first Sonos One. My setup: - Sonos One - Apple TV 4k w/ Samsung sound-bar and base - Apple TV w/ Samsung sound-bar and base When playing music from my phone/Airplay to all devices, Sonos is out of sync to Apple TV's. 2 seconds maybe, if that. Enough to notice. How would I keep the Apple TV and Sonos in sync via Airplay?
Hi All, I’ve got my Beam connected to my Samsung KS9000 along with Sky Q and and Xbox One. All works great but every now and again the TV stops playing through the Beam and reverts back to its own speakers. You can still see the Beam on HDMI 4 but it won’t play sound to it. Unplugging all the hdmi cables then plugging them all back in seems to bring it back to life most of the time. Anyone got an idea why this is happening and how to prevent it? Thanks so much. Richard
Just got a new Sonos One speaker. Keeps cutting out when playing Apple Music via AirPlay from my Mac, usually every 20-30 seconds or so. Any other audio source is fine. Been seeing this A LOT on forums and on the web...when can we expect this to be fixed? Seems after a couple songs it gets better, for whatever reason. Speaker is near my router, so I know that's not the issue. And it's literally sitting right next to my Mac.
My Sonos system consists of 1x play 1, 1x play 3, 1x play 5 (1st gen), 1x play 5 (2nd gen) I live in a reasonably big Victorian house with thick walls. I have always struggled with Wi-Fi in the extreme reaches of the building and have used Wi-Fi extenders to get the signal throughout the house. This led to poor Sonos performance in the main bedroom (play 1). So I bought a Sonos boost thinking that this would help with the poor signal in that room. The problem is that by solving the poor signal in the bedroom, my play 5 (1st gen) is behaving really strangely. It’s the closest to the router and the boost. It will start to play a track, then will stop, drop completely off the network and reappear about 3 minutes later. It was working just fine with the Wi-Fi setup. So far I have tried: Changing the control channel on the router to 6 and on the sonosnet channel to 11. Removing all devices that could interfere with the 2.4GHz frequency including unplugging the Wi-Fi extender and cordles
Sonos bar volume goer up or down using the tv remote control if I am watching air TV. if I start using hbo or Netflix app on my Samsung tv I have sound but I cannot Control the volume with the remote control. same issue if I am using my xbox
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