Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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We currently use Squeezebox products (duet, boom, radio), but are about to transition to Sonos. We have over 20,000 tracks stored in FLAC on a Synology NAS. Just purchased a Play 1 and happy with it so far in the guest room. About to purchase the Connect to replace the duet and two more Play 1's for a living room/dining room area. If anyone has advice for the transition please let me know. I will tell you that I'm now worried about one thing in particular. My husband pretty much always just selects one or more genres, or sometimes an artist, and does random play. Is that going to be possible on the Sonos? I'm seeing threads that make it sound like this isn't possible? That would be a total nightmare for our use. Will appreciate any advice. Thanks!
Hi There, I am having connection issues and error messages (1000,1002) from one SONOS speaker in my sons system. The other speakers work as expected, it is only this one component that is now getting connection issues. I have gone through all the standard troubleshooting steps. Diagnostic confirmation number 6606687
I have a couple of Play:3's, a Playbar and a Play:5 on WiFi. Love the system but since moving house my Play:5 has recently started dropping off the network & reconnecting. Music play is stopped and when the 5 is reconnected, it resets the music queue (reverts to the first track). My WiFi is Ruckus, with 2 APs controlled by a Zonedirector. The ZD logs show that the Play:5 disconnects for the WLAN, leaves AP1 and joins AP2 (and vice versa). This is happening with annoying regularity - usually after a period of just over 1200 seconds. (although occasionally it will maintain connection for hours). My other devices are fine and never disconnect. I can't see anything wrong with the WLAN config that would cause this. DHCP lease time is 1 day, signal is good to both APs from the :5 (65% & 99%). Anyone come across this? It's driving me nuts!! A few log extracts below... 2016/10/01 08:58:13 Low User[00:0e:58:64:3d:04] joins WLAN[Home] from AP[6c:aa:b3:2c:xx.xx] 2016/10/01 08:5
Hi, we are using the Sonos windows software with Win 10 - trying at least. It can't connect to any Sonos service or to Spotify, which we installed with an iPhone. Yes, the wifi connection is set to private. Yes, all connection types by the Sonos App are allowed. The Sonos Play 1 is working fine with our iPhone and Android mobile phone. Just the Windows 10 app can't connect to anything! (We could not set up the new Sonos Play 1 with this Windows System either. The software just said that there is no internet connection, despite the fact that all other Windows programs (Chrome, Spotify etc) worked fine. We used the mobile app for the setup at the end.) I added a screenshot with the error message when I try to connect to Spotfy. It's in German but ... ;) Anynone with ideas to solve this issue?
My Play 1 is no longer visible on the controllers. I have disconnected the power many times, the white light comes on and flashes but still does not appear. if I press a button teh light flashes orange. If i try to add it as a new speaker it flashes orange fro a while then stops. Still doesn't work. Have tried a different power outlet closer to the network but the same issue occurs. I have powered off the wifi network and still the issue persists. Has anyone had this issue?
Hi, I have various components across my house and have recently started noticing issues with audio sync between two areas (its only become apparent now due to a setup in a new house whereas these components were not as close previously). When I group my living room (connect / home theater) and my alfresco area (connect:amp with two in ceiling speakers) together you can stand in the middle of the rooms and hear quite an obvious audio sync lag. I've checked the obvious ie making sure that my home theater has no audio lag within its settings etc and can not find anything to fix the problem. Any assistance would be greatly appreciated.
Hi! I've used sonos for absolutely years and never had a problem accessing my music library. Nothing has changed on my network. I've removed my music source and tried to re add it, but it doesn't matter whether I try and add the network share, or a direct local path, I get the same error saying Please check the path to the folder, and the username and password if needed are correct. Reason: The computer 'fileserver' is not responding. There is absolutely no problem accessing the server from another machine. The share and password works absolutely fine - the same as they have for years and years. I've reset the whole sonos system.. I current have just one wired connect device to the network for trouble shooting... still not joy. Any ideas?!!?
For over a year I've been enjoying a three room set-up: two PLAY1 and a PLAYBAR, connected by BRIDGE and taking advantage of my extended wifi network. Never a hiccup. Today is the day the music died. Two of the rooms dropped off the network - even though the signal is strong for every other wifi device. The error message says I need to buy another thing, suddenly, in the middle of a song, despite the fact that the wifi extender was totally fine during the first half of the song. What gives? :@ UPDATE: If I reboot the BRIDGE, all players appear in the Rooms, but they disconnect as soon as I try to play anything.
Hey guys, Whenever I play audio over my CONNECT, no matter which service I use, the audio drops out. I would say skip, but the track continues to play with whatever service I use (Apple Music, Google Play, etc) but the audio will cut out, then picks back up later in the song as it plays. This ONLY happens on my CONNECT though. The two PLAY speakers I have work flawlessly. Really confused with this one. I tried replacing the analog audio cables with optical, and the same issue happens. Diagnostic number: 6602565
Aupeo won't work on both my or my parents Sonos system. Since the Aupeo! app shows up in the list of apps that can be used with Sonos I assume the two (Aupeo and Sonos) are still compatible. I loved this music app! So please, can someone help me to get it working again. Or may suggest a good alternative. It's the feature I am looking for is where you can select a mood, or a genre, or an artist and then app just pics music that fits my selection. All systems are updated to the latest versions.
I have had an issue with Apple Music since it has been on Sonos. I cannot shuffle songs or use the new single click feature as I continually get a 1002 error. I have tried everything I have found with no success. I I I have had problems with Apple Music since it has been on Sonos. I cannot shuffle my library or use the new 1 click feature for songs as 1 constantly get a 1002 error. Based on what I've read, it is interference but I can not track down the source.
I unplugged power to the connect:amp to re position it and after powering back up the speakers connected to the amp no longer make sound. Additionally: * In Room settings the Playbar is followed by two question marks. * On the playbar setup page for the surrounds (http:\\ip_of_playbar\wiredsat.htm) the zone selection shows "none" and the surround zone being used is not listed in the drop down. It's dissappeared! What's the best way to fix this?
I have 2 Play5, a boost, and a Play3. I assume the Boost is connecting to the Play3 due to the distance. And one Play5 is hard wired. The Play3 drops out during the cross-fade. This can be up to about 5-7 seconds.You can still hear music coming from my 2 other Play5's. This happens about 90% of the time. Any suggestions? Thanks for the help.
Approx. 1-2 month ago Spotify started to disconnect to SONOS. However, SONOS will play a spotify playlist for maybe 15-30 minutes and then it disconnects. Furthermore, I can't connect right away but have to wait for quite some time (> 15-30 minutes) in order to be able to reconnect. Until that time the spotify play lists have been working perfectly, but this is driving me nuts now. Anyone with a solution? Thanks in advance and have a nice day. o:)
Updated my internet router. Now internet is 5 times faster, but Sonos no longer connect. Always show you need to add at least one speaker. Have been using Sonos for three years without problem. Please help! Reboot everything in order. Since it is new SSID for wifi, all other devises reconfigured and works great except Sonos.
I've had a Sonos Connect for two years and it works flawlessly. My music is in FLAC format and resides on a Synology NAS. The drives are WD Reds and spin at 9,600. I bought a Sonos Amp yesterday. It connect to the Sonos network and the player shows on my Android Tablet Controller. However, when I try to plan the amp, the music cuts-out and then restarts on the next track. Not only that, if I have the Amp plugged-in to electricity, the old Connect displays the very same behavior (dropped music, restarts on the next song). If I unplug the Amp from the electrical outlet, the Connect works fine. Both the Connect and the Connect Amp are attached to the NAS via a 100 Mbps Ethernet network. I've tried different network connections and different network cables, and the result is the same. I've also tried running the Connect Amp through my wireless network--and, again, the result is the same. (That is, dropped music on both the Connect and the Connect Amp.) I'm at my wits end. Any suggest
If this has been reported, can you link me to the message or ticket? I started using Apple Music a few months ago. I have a Sonos network at home that has a bridge, a play:5, and a Play:1 (all of the devices are 18 months old or older, some significantly). If Sonos support wants serial numbers, or software versions, please contact me. As far as I know all of the devices have the latest software as I always update when prompted. What I've noticed is that a few minutes into listening to NPR, the audio will jump back a few minutes in the program and repeat about 3 minutes of the broadcast. Lately I've noticed that this happens more than once if I am listening for a long time, although more frequently it seems like it is in the first 10 minutes of the broadcast. I haven't noticed this same behavior listening to the local station on Radio by Tunein, although it is possible that it is happening and I just haven't noticed it. Thanks SH
My Sonos system will only play 55 seconds of song. It's not skipping. Sonos shows the song length as 56 seconds. However, the song is actually 1 minute and 56 seconds long. The original source of this song is in my iTunes library and it plays the entire song in iTunes. Any suggestions on how to fix this?
I inherited a Sonos Player 5 1st Gen from a friend moving. I cannot do a Factory Reset. I followed the instructions on line and from customer care (unplug, wait 30 secs, plug at the same time as keeping the play/pause button pressed... also tried the mute button). The light stays white and does not go into orange or green. I am looking for new suggestions or for a repair shop in San Francisco where I can get it diagnosed. Many thanks, Will
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